You’ve got questions,

We’ve got answers!



Chances are someone’s asked the exact same question before, but if you can’t find what you’re looking for, feel free to pick up the phone and speak to one of our friendly team members

Questions about Virtual Phone numbers?

Can I transfer my existing numbers?
Can I make calls from my number?
Can I receive calls on more than one number?
Can I decide what hours my numbers will ring?
What is an Inbound Number or a Toll Free Number?
Can you give me information about who is calling me?
Can i have multiple 1800 or 1300 on the same account?
Can I request a specific phone number?

Questions about Payment / Billing?

Is there a contract period?
Can I get an itemized bill?
What dates do you process payments? Can I choose a different date?
Can I pay with something other than a credit card?
How can I get my invoices?

Questions about Set Up / Changes?

Can I make changes to my forwarding number using your portal?
Can I set up my own portal login?
If I don’t like/use the service, how do I cancel?
How long does it take to set up?
Can I transfer my existing numbers?
If I cancel, can I take my number to another provider?
Can I switch to another plan after I sign up for a Phone number?