Call handling allows you to customise how and when you receive calls. There are many options!
For example, you can set business hours and an away greeting to greet callers outside of 9-5. Or you could close your Sales extension but leave Support open to help.
You can even have Pickle ring all your forwarding numbers at once. This prevents customers from being kept waiting if a team member is busy.
Easily forward all calls to your mobile phone, office phone or practically anything that rings. Your extension can go with you everywhere, but only if you want it to.
Define business hours to let customers know your phone support availability. Calls received outside of business hours are sent to voicemail.
Route calls received when agents are busy or after hours to an alternate phone number, ensuring callers always connect with a live agent.
Route customers to the right agent or department and provide recorded responses for frequently asked questions with multi-level interactive voice response (IVR) systems.
Group routing directs calls to specific groups or a set of phone numbers so that callers are connected with the right agent.
Ensure that calls are always routed to an available agent rather than being lost or sent to voicemail and evenly distributed among support team members.
Allow customers to leave voicemails with optional transcriptions. Create custom triggers and workflows for quick follow-up and resolution.
Offer branded or localized experiences with multiple greetings for different brands, departments and phone numbers. Record new messages or upload existing audio files for voicemail greetings, announcements, wait, hold and IVR messages.
Putting you in control, allowing you to change your flow based on variable data about your caller. Integrate data from your CRM or application.
Missed a call? Don’t fret! Receive an SMS or Email alert every time you miss a call and stop playing phone tag today.
Absolutely! A custom call schedule can be set for your entire account or for a specific phone number. This is helpful if someone’s on vacation or if you’ve got team members on different shifts.