Flows is a visual interface that anyone can use to drag-and-drop their way to all kinds of engagement experiences, such as IVR phone trees, chatbots, or notification workflows.
You can design and deploy a new appointment reminder service for your business, add SMS chat customer service to your contact centre, or even upgrade your IVR phone menu to support speech recognition.
It’s all made easy using an intuitive drag-and-drop visual editor with a library of templates to start from.
Your phone numbers run on Pickle’s serverless architecture, saving you from expensive equipment purchases and giving you unlimited scale.
You need the right tools to turn creative ideas into seamless communications. Flow’s widgets offer you ready-made communication workflows for any channel.
Pipe data into and out of Flows via webhooks to any third party system or custom infrastructure.
Flow’s out–of–the–box templates perform everyday tasks like forwarding calls, automatically replying via SMS, sending notifications. Add your customer data to perform complex and custom tasks.
Build a responsive IVR with drag and drop widgets. Flag VIP customer accounts, create conversations and sort customer data the way you need it.
Trigger appointment reminders via Zappier or a REST API request from a database or CRM. Choose the medium for your message.
Let bots do the work while you sleep. Build the bot that fits your customers’ needs, and leave you to do you.
Customer feedback is invaluable. Don’t make customers work to give it to you. Set up an SMS survey with a few clicks.
Deploy a customizable autoresponder to greet incoming texts with a personalised message.
Provide pre-call information before a call is connected. Messages can contain variable data from your database for extra context.
Absolutely! A Flows can be set for your entire account or a specific phone number. This helps automate your business processes.