1800 Numbers — Give Your Customers a Free Call, Nationwide

1800 numbers make it free for callers and remove friction at the first touchpoint. Ideal for customer service teams, healthcare, and national businesses.


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Trusted by Australian businesses

4.7★ average rating

Based on recent customer reviews

Australian‑owned & operated

Local team, Australian support

ACMA registered

Number services you can trust

Who Uses 1800 Numbers in Australia?

Healthcare practices

Reception and triage lines with free calls for patients.

Customer service teams

Toll‑free support queues with overflow routing.

National organisations & franchises

Single national number with smart distribution.

Legal & professional services

Free call option for new client enquiries.

Retail & e‑commerce

Remove friction at checkout and post‑purchase support.

Government & not‑for‑profit

Accessible contact lines that are free to call.

How our 1800 number service works

Search and Select

Choose your ideal 1800 number using our search tool.

Quick Setup

Your number is activated and ready in minutes.

Flexible Routing

Route calls to mobiles, landlines or your existing phone system.

Never Miss Customer Calls

Overflow and after-hours rules keep enquiries answered.

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Search Available 1800 Numbers and Activate Instantly
Popular: [1800 555 800] [1800 777 300] [1800 888 500]
1800 Number Plans — Free Calls for Your Customers

Make it easy for customers to contact you. With an 1800 number, your business covers the cost — so every call is free for the caller.

An 1800 number for small business helps you look established while staying easy to reach.

All prices exclude GST. GST will be added at checkout.

Starter
$29 / month ex GST
Best for small businesses wanting a professional free-call number
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1800 number
50 included minutes
Smart routing essentials
Online dashboard
Monthly reporting
Most Popular
Business
$59 / month ex GST
Built for businesses that rely on inbound calls
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200 included minutes
Everything in Starter
Call overflow (never miss a call)
Call distribution across your team
Business insights & reporting
Unlimited
$99 / month ex GST
For businesses that want predictable costs and no call limits
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Unlimited inbound calls for standard business use*
Everything in Business
Advanced call intelligence
Priority support
No bill shock — simple monthly pricing
What Our Clients Say — Placeholder
Switching to a 1800 number removed the cost barrier. Support calls went up and we’re resolving issues faster.
Navi D., Customer Service Lead, Forrest Training

Compare all features

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Core features

FeatureStarterBusinessUnlimited
1800 number✔✔✔
Included minutes50200Unlimited*
Free calls for customers✔✔✔
Location-based routing✔✔✔
Mobile call routing✔✔✔
Time & day routing✔✔✔
Holiday & calendar routing✔✔✔
Online dashboard✔✔✔
Monthly reporting✔✔✔

Advanced call handling

FeatureStarterBusinessUnlimited
Call overflow—✔✔
Call distribution across team—✔✔
Postcode-based routing——✔
Local area routing——✔
Advanced IVR menus——✔
Disaster recovery routing——✔
Priority support——✔

Insights & reporting

FeatureStarterBusinessUnlimited
12-month call trends—✔✔
Quarterly insight reports—✔✔

Optional add-ons

FeatureStarterBusinessUnlimited
AI Call AnsweringOptionalOptionalOptional
Call RecordingOptionalOptionalOptional
SMS Missed Call AlertsOptionalOptionalOptional

*Fair use applies for standard business usage

1800 call routing flow (diagram)

An 1800 number automatically routes incoming customer calls to the right team, location or device based on your call routing rules.

What Is an 1800 Number and How It Works

An 1800 number is a toll‑free business number. Customers call you for free; your business covers inbound costs. Activate in minutes and route calls to mobiles, landlines or your existing phone system.

An 1800 number is a toll‑free business number. Customers don’t pay to call; your business covers inbound call costs. It’s ideal for support lines and national campaigns, and includes flexible call routing, overflow and reporting. Activation is quick and works with your current phone setup.

Frequently Asked Questions About 1800 Numbers

Are 1800 numbers free to call?

Yes — 1800 numbers are completely free for callers from Australian landlines and mobiles. Your business absorbs the call cost in exchange for a friction‑free customer experience. There are no charges passed to the caller, which is why 1800 numbers often drive higher enquiry rates than 1300 numbers.

Learn more: /blog/your-guide-to-toll-free-numbers-how-they-work-and-why-you-might-need-one

Are 1800 numbers free from mobiles?

Yes. Calls to 1800 numbers are toll‑free from Australian mobiles and landlines. The calling customer pays nothing; your business covers inbound usage under your plan.

Learn more: /blog/toll-free-number-australia

Who pays for an 1800 number call?

Your business pays for inbound call costs. This removes the price barrier for customers and typically lifts call‑through on sales and support lines.

Learn more: /blog/your-guide-to-toll-free-numbers-how-they-work-and-why-you-might-need-one

Can an 1800 number make outbound calls?

1800 numbers are for inbound calls. For outbound display (CLI), use your phone system to present a business number. We can help configure this during setup.

Learn more: /products/business-phone-systems

What’s the difference between 1300 and 1800 numbers?

Both are national business numbers. 1800 numbers are free for callers (you pay usage). 1300 numbers usually charge callers at a local rate (you share costs). Choose 1800 when you want to remove caller cost entirely.

Learn more: /blog/1300-vs-1800-numbers-whats-difference-between-1300-and-1800-phone-numbers

Can I keep my existing 1800 number?

Yes. You can port your existing 1800 number to Pickle. We’ll handle the process and keep your number active during transfer. We’ll confirm timelines once we have your current provider details.

Learn more: https://helpcentre.thinkpickle.com.au/hc/help-centre/articles/1765349467-porting-your-1300-1800-number-to-pickle

How long does it take to get an 1800 number?

Can I use it with my existing phone?

Do 1800 numbers work from overseas?

Is the 7‑day trial free with no lock‑in?

How do I get an 1800 number?

What happens to calls if I cancel?

Give your customers a free call — starting today
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