Pickle Softphone & Remote Support App Downloads
Access everything you need to stay connected and supported. Download our softphone applications to manage calls from any device, and install our remote support tools for fast, secure assistance from the Pickle team. All your essential business communication and support software—right here in one place.
Get to the right download
Download the Pickle softphone app for your computer or mobile.
Download the remote support tool for your active support session.
Softphone Applications for Your Office Phone System
Run your business phone on the devices you already use. The Pickle softphone lets your team make and receive calls from Windows, macOS, iOS and Android with the same number your customers know.
What you can do: place and receive calls, transfer, hold, mute and three‑way conference; check voicemail and call history; set your availability; and route calls to mobiles, landlines or your existing phone system. Audio is clear and reliable over office internet, home Wi‑Fi or mobile data.
Getting started is simple: download the desktop or mobile app below, then sign in with the credentials we provide for your Pickle Office Phone System. No new hardware to buy, no lock‑in. If you need help, our Australian support team can guide you through setup.
Compatible devices: Windows 10/11 and current macOS for desktop; recent iPhone/iPad and Android phones for mobile. For specific version and system requirements, see the notes on each download card below.
Desktop Softphone
For Windows and macOS
Turn your computer into a full‑featured business phone. The Pickle desktop app is ideal for office staff, remote workers, and teams who need reliable call handling throughout the day.
After installing, sign in with your Pickle‑provided credentials.
Not sure which Mac? Click the Apple menu → About This Mac — look for Intel or Apple M‑series under Processor.
Version: confirm File size: confirm System requirements: Windows 10/11; current macOS confirm
Features Include
Clear, stable audio for professional calls
Call transfer, hold, mute and conferencing
Voicemail and call history at your fingertips
Seamless integration with your Pickle Office Phone System
Quick setup with Pickle-provided login details
Mobile Softphone
For iOS and Android
Keep your business number with you wherever you go. The Pickle mobile app is designed for staff working on the road, across multiple sites, or from home.
After installing, sign in with your Pickle‑provided credentials.
Version: confirm System requirements: iOS confirm or Android confirm
Features Include
Make and receive calls using your business number
See recent calls and access voicemail
Set your availability and call routing preferences
Works over Wi-Fi or mobile data*
Remote support for your active session
This tool is used during active support sessions. Your Pickle technician will guide you through the download and setup.
Security reassurance: session‑based only — Pickle cannot access your device without your active participation. The session ends when you close the app.
Remote Desktop Applications
For Windows and macOS
Install the Pickle Remote Support app (powered by Tool name — confirm) to allow our technicians to securely access your device during a support session. Perfect for workstations, laptops, and office computers.
After installation, your technician will provide a session code to enter.
Not sure which Mac? Click the Apple menu → About This Mac — look for Intel or Apple M‑series under Processor.
Compatible with Windows 10/11 and current macOS versions.
Features Include
Secure encrypted connections
One-click access for Pickle Support
No complex setup required
Ideal for remote troubleshooting and diagnostics
Is the softphone free for Pickle customers?
The app itself is free to download. Whether usage is included in your plan depends on your Pickle agreement. If you’re unsure, check your service order or contact our team and we’ll confirm what’s included for your account.
Learn more: https://helpcentre.thinkpickle.com.au/
Can I use the softphone on mobile data?
Yes. The softphone works over office internet, home Wi‑Fi and mobile data. For the best call quality on mobile, use a strong 4G/5G signal or Wi‑Fi. Data usage is minimal but will count toward your mobile plan’s allowance.
Learn more: https://helpcentre.thinkpickle.com.au/
What’s the difference between the softphone and the remote desktop tool?
The softphone is your business phone app — it lets you make and receive calls on your number from your computer or mobile. The remote desktop tool is only used during support calls to let a Pickle technician view your screen and help resolve an issue. It’s session‑based and controlled by you.
Learn more: https://helpcentre.thinkpickle.com.au/
Which Mac version do I download — Intel or Apple Silicon?
On your Mac, click the Apple menu → About This Mac. If you see an M‑series chip (e.g. M1, M2, M3), download the Apple Silicon version. If you see “Intel”, download the Intel version.
Learn more: https://helpcentre.thinkpickle.com.au/
How do I get my Pickle login details?
Your administrator or Pickle onboarding contact will provide your username and password. If you don’t have them or you’ve forgotten, contact Pickle Support and we’ll help you get set up.
Learn more: https://helpcentre.thinkpickle.com.au/
Help with Installation and Setup
Need a hand installing or configuring your apps? Our team has created step-by-step guides to help you get up and running quickly.