1. Introduction
Welcome to Think Pickle! These Terms and Conditions govern your use of our website, products, and services. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please refrain from using our website or services.
2. Definitions
- "We," "Us," and "Our": Refers to Think Pickle and its affiliates.
- "You" and "Your": Refers to the customer or user of our services.
- "Services": Refers to all products, services, and resources offered by Think Pickle.
- "MDF": Main Distribution Frame on-site for connectivity services.
3. Scope of Services
Think Pickle provides professional IT services, telecommunications solutions, and related resources. Detailed service descriptions, including limitations and pricing, are available on the respective service pages.
4. User Responsibilities
- Ensure that all information provided to us is accurate and up-to-date.
- Use our services responsibly and comply with all applicable laws.
- Provide access to necessary locations, such as MDF rooms, during agreed service times.
5. Service Agreements
5.1. Subscription Services
Certain services require subscriptions with specified billing cycles. Cancellation policies apply as outlined in the respective service agreements.
5.2. Additional Work
Any work outside the initial service agreement, such as advanced equipment configurations, may incur additional fees. Such fees will be quoted before proceeding.
6. Payment Terms
6.1. Payment Methods
We accept payment via credit cards, bank transfers, and other methods outlined on our website. Invoices will be provided for all charges.
6.2. Late Payments
Failure to make timely payments may result in service suspension or cancellation. A late fee may apply.
7. Cancellation and Refunds
7.1. Service Cancellations
You may cancel a service by notifying us at least 30 days in advance. Early termination fees may apply for fixed-term agreements.
7.2. Refunds
Refunds for prepaid services will be prorated based on the remaining term. Refunds are not provided for work already performed.
8. Liability
8.1. Limitation of Liability
Think Pickle will not be liable for:
- Indirect or consequential damages.
- Loss of data, revenue, or profits.
- Downtime caused by third-party providers.
8.2. Liability Cap
Our liability is capped at the amount paid for the affected service in the preceding six months.
9. Privacy and Data Security
We handle your data in accordance with our Privacy Policy. By using our services, you consent to the collection, use, and storage of your data as outlined.
10. Intellectual Property
All content, logos, and resources on our website are the intellectual property of Think Pickle. You may not reproduce or distribute them without written consent.
11. Service Changes
Think Pickle reserves the right to modify or discontinue services with prior notice. Changes will be communicated via email or website updates.
12. Governing Law
These Terms are governed by the laws of Australia. Disputes will be resolved in Australian courts.
13. Contact Us
For questions or concerns, please contact us at:
Think Pickle Support
Email: [email protected]
Phone: 1300-688-588
Updates to Terms
These Terms were last updated on 30/11/2020. We reserve the right to update them as needed. Please review periodically to stay informed of changes.