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Acceptable Use Policy (AUP)

This Acceptable Use Policy ("Policy") governs your use of Think Pickle’s telecommunications services and ensures the integrity, security, and reliability of our network. By using our services, you agree to comply with this Policy. Failure to adhere may result in suspension or termination of services without prior notice.

Responsible and Ethical Use

We encourage responsible and ethical use of our services. You agree not to:

  1. Engage in Unlawful Activities: Use our services for activities that are illegal, fraudulent, or otherwise prohibited under Australian law.
  2. Distribute Harmful Content: Transmit or distribute viruses, malware, or other harmful software.
  3. Infringe on Intellectual Property: Share copyrighted or trademarked materials without the necessary permissions.
  4. Interfere with Network Operations: Engage in activities that disrupt or degrade the performance of our network, including excessive usage that affects other users.
  5. Violate Privacy: Access or attempt to access another user’s account, data, or systems without authorisation.

Premium Plans Fair Use Policy

Our Premium Plans are designed for standard business use. Unreasonable or excessive use, including but not limited to the following, may result in modifications to your service:

  1. No Reselling or Redistribution: Services provided are for the direct use of the subscribing business and must not be resold or shared externally.
  2. Network Integrity: Activities that cause significant congestion or disruption to our network are strictly prohibited.
  3. Modification of Plans: Think Pickle reserves the right to modify or suspend your plan if misuse is detected.

Prohibited Activities

To protect our network and customers, the following activities are explicitly prohibited:

  • Sending spam or unsolicited bulk communications.
  • Hosting servers or services without prior approval.
  • Using automated systems (e.g., SIM boxes or auto-diallers) that overload the network.
  • Engaging in activities that violate the Spam Act 2003 or any Australian regulations.

Excessive Use

If your usage exceeds the limits specified in your plan or impacts the performance of the network, Think Pickle may:

  • Throttle your data speeds to manage network load.
  • Apply additional charges based on the excess usage.
  • Suspend or terminate your service.

Security Obligations

You are responsible for securing your devices and accounts to prevent unauthorised access. We recommend:

  • Using strong passwords.
  • Installing and maintaining antivirus and firewall software.
  • Regularly updating your devices and applications.

Monitoring and Compliance

Think Pickle reserves the right to:

  • Monitor your usage to ensure compliance with this Policy.
  • Take necessary actions, including reporting illegal activities to law enforcement authorities.
  • Update this Policy with prior notice to users, in accordance with our terms and conditions.

Reporting and Complaints

If you believe this Policy has been violated or have concerns about misuse, please contact us at [email protected]. We will investigate and take appropriate action.

Changes to This Policy

Think Pickle reserves the right to modify this Policy at any time. Changes will be communicated through our website and become effective upon publication. Continued use of our services constitutes acceptance of the revised Policy.

Need Assistance? For further clarification or inquiries about our Acceptable Use Policy, please contact us at [email protected] or call us on 1300 688 588.