✓ No lock‑in ✓ Australian‑based support ✓ Cancel anytime
Outsourced IT support that keeps your business running. We manage your networks, PCs and connectivity with Australian‑based help when you need it.
✓ No lock‑in contracts ✓ Australian‑based support ✓ Cancel anytime
As your managed services provider, Pickle delivers outsourced IT support across the essentials your business relies on.
Fewer vendors and simpler billing — we manage network, internet and telecoms together.
We monitor devices and respond before small issues become outages.
Transparent quotes and fast, local Australian support when you need it.
Strata and multi‑site customers get a single contact for coordination and reporting.
What is a managed IT service?
A managed IT service is an outsourced arrangement where a provider — like Pickle — remotely monitors, manages and supports your IT infrastructure on an ongoing basis. Instead of reacting to faults after they happen, managed IT is proactive: issues are identified and resolved before they cause downtime, covered under a predictable monthly fee.
What does managed IT support include for small businesses?
For most Australian SMBs, managed IT support covers network device management, PC and endpoint management, internet connectivity, cybersecurity monitoring and helpdesk support. Pickle's service is scoped to your environment — so you only pay for what your business actually needs.
How do you charge for managed services?
Pricing depends on device count, number of sites and the coverage you need. After a short scoping call we’ll send an itemised proposal with options and no lock‑in. See typical inclusions in Network device management and Managed PCs. To start, talk to our team.
Do you support strata buildings and emergency lift phones?
Yes — portfolio reporting and building‑wide services are supported. For lift phones, our service is designed to support AS1735/BCA obligations; book an assessment to confirm specifics for your building. Learn more: Emergency lift phone and Apartment building technology.
What are your response times and SLAs?
Targets are agreed during quoting and confirmed at onboarding, with clear escalation paths. If you require strict SLAs, we’ll scope to suit and document them. See service models in Professional IT services.
What devices do you monitor and manage?
Routers, switches, Wi‑Fi and firewalls by default. We can add workstations via Managed PCs and coordinate with your existing systems. See scope in Network device management.
Can you manage multi‑site networks and portfolios?
Yes — central monitoring, coordinated updates and consolidated reporting across sites and buildings. See examples in Apartment building technology.
How do we get started?
Choose the service you need and send a short brief. We’ll confirm scope, timelines and next steps. Start here: View all services.
Tell us what you're working on and we'll come back with the best next step.
What to expect: Nationwide remote support, on‑site by arrangement, multi‑site coordination and after‑hours windows.
We confirm your environment and provide a clear, itemised proposal.
We standardise settings, secure endpoints and document your network.
Proactive monitoring with Australian‑based help when you need it.
Regular reviews and practical recommendations as your business changes.
✓ No lock‑in ✓ Australian‑based support ✓ Cancel anytime