Stay Compliant and Connected — Even When Power or nbn Fails
Pickle’s 4G and LTE Emergency Lift Phone Solutions keep your building compliant with AS 1735.19 and ensure reliable emergency communication, 24/7.
Reliable Lift Communication for Every Building Type
Pickle delivers modern emergency lift communication built for Australia’s nbn and LTE networks. Whether upgrading from PSTN or deploying a new system, our gateways ensure safety, compliance, and uninterrupted emergency contact.
Choose from our Pixel Gateway Range or Smart Gateway model — both designed for long-term reliability and AS 1735.19 compliance.
Pickle installs and supports the Pixel Gateway EM-4GE series, a proven LTE lift phone solution built for strata and commercial buildings. Available in three configurations — EM-4GE1/1L, EM-4GE2/1L, and EM-4GE2/4L — these gateways deliver reliable emergency communication that complies with AS 1735.19 and ensures full functionality during nbn or power outages.
Pickle’s Smart Gateway delivers advanced connectivity and resilience for multi-lift, high-rise, or mixed-use buildings. It connects your lift phones, security cameras, access control, and intercom systems to the nbn as the primary link, with automatic failover to the mobile network for uninterrupted operation.
Designed for full AS 1735.19 compliance, this gateway supports multiple building systems through one secure, managed connection — keeping your entire communications network online, even during power or nbn outages.
Not sure which gateway suits your building? Compare key features side-by-side to find the best fit for your site’s size, connectivity, and compliance needs.
Why Building Managers Choose Pickle for Emergency Lift Phones
With over a decade of connectivity and compliance expertise, Pickle delivers more than just lift phone hardware — we deliver confidence. From design and installation to monitoring and reporting, we ensure your building meets Australian Standards and stays connected through any outage.
Dual-path communication and LTE failover ensure emergency calls are always connected — even during power or nbn outages.
Fully compliant with AS 1735.19 and NSW safety regulations. We handle every detail to keep your building legally covered.
Built to adapt as technology evolves. Our 4G/LTE gateways are designed for future-proof network migration and remote upgrades.
Tailored installations designed to meet your building’s layout, lift systems, and operational requirements.
Built for Compliance. Backed by Expertise.
Every Pickle Emergency Lift Phone system is installed and maintained by certified NSW technicians. Each solution is engineered for uptime, compliance, and peace of mind — ensuring your building’s emergency communication remains reliable through any outage.
Designed, installed, and maintained by qualified NSW professionals experienced in lift and safety systems.
LTE connectivity with integrated battery backup keeps calls active during nbn or power interruptions.
Automatic testing and reporting ensure every lift line stays connected and compliant.
Meets Australian Standard AS 1735.19, delivering full legal and operational compliance for strata and commercial buildings.
Why Compliance Matters
Australian Standard AS 1735.19 mandates that every lift phone must function during power and network outages.
Pickle’s gateways ensure your building meets this requirement through LTE connectivity, backup power, and automatic testing.
Avoid costly fines and safety risks — stay compliant with Pickle.
Get Started in 3 Easy Steps
We assess your current setup on-site or remotely.
Choose between Pixel or Smart Gateway based on your building type.
Pickle installs, tests, and certifies your solution to meet AS 1735.19.
What’s the difference between the Pixel Gateway and Smart Gateway?
Both gateways provide 4G/LTE connectivity and AS 1735.19 compliance for emergency lift communication. The Pixel Gateway (EM-4GE range) is ideal for small to mid-size buildings, supporting 1–4 lift lines. The Smart Gateway suits large or multi-lift sites, offering nbn primary connectivity with dual-SIM 4G failover, remote monitoring, and support for additional building systems like CCTV, access control, and intercoms.
How do Pickle’s Emergency Lift Phones meet AS 1735.19 compliance?
Pickle’s systems are fully certified under Australian Standard AS 1735.19:2019, which requires lift phones to remain operational during power and network failures. Our gateways use LTE connectivity, integrated battery backup, and automatic failover to mobile networks to guarantee uninterrupted emergency communication. Each installation is tested, documented, and verified by certified NSW technicians.
Will my lift phones still work during a power or nbn outage?
Yes. Every Pickle Emergency Lift Phone includes built-in battery backup and 4G/LTE failover. If your nbn connection or building power fails, the system automatically switches to mobile network communication, keeping emergency calls active until normal service is restored.
How long does it take to install an Emergency Lift Phone system?
Most installations take one to three business days depending on building size and cabling access. Pickle handles everything — from site audit and network setup to compliance testing and documentation — so your system is ready to operate immediately. We also provide clear post-installation reporting for strata committees and facility managers.
Can the Smart Gateway connect other building systems besides lift phones?
Yes. The Smart Gateway supports integration with security cameras, intercoms, and access control systems, creating a unified communication backbone for your building. This makes it ideal for high-rise or mixed-use properties where reliability and connectivity across multiple systems are essential.
Do I need to replace my existing lift phone if I’m switching from PSTN to nbn?
In most cases, no. Pickle’s gateways are designed to upgrade existing analogue lift phones to 4G/LTE without replacing internal handsets. Our technicians verify compatibility and handle the transition to ensure your lift communication remains compliant and uninterrupted during the nbn migration.
Does Pickle provide ongoing maintenance or remote monitoring?
Yes. All Pickle Emergency Lift Phone solutions include remote testing, reporting, and monitoring options. Through the Pickle Insight Portal, building managers can view real-time status, receive compliance alerts, and access historical call logs — reducing manual checks and improving long-term reliability.