A 1300 number is a ten-digit inbound number that your business can use as a main point of contact across Australia. This is awesome when you want to attract customers from outside local areas.
1300 numbers are virtual business numbers, and the great thing is you can redirect your calls to different answerpoints depending on how your business operates and what your buisness needs are. Incoming calls to your 1300 number can be answered on your mobile, landline, office phones, computer or your hosted phone system.
When a call is made to a 1300 number from a fixed landline, the caller is charged at local call rate regardless of the state or location they are in. Mobile rates vary, depending on the caller’s mobile carrier. The best part is the cost of a 1300 number call is shared between the caller and your business.
1300 phone numbers can be random digits or even words – numbers that use words (like 1300 FLOWER) are called phone words.
When someone dials one of these numbers, both the caller and business share the cost of the call.
So 1300 numbers make you a serious player!
Driving growth for your business, without breaking the bank.
1300 numbers are a fantastic tool for small businesses who want to increase the likelihood that a customer will call them and for business to answer calls from anywhere. They operate the same as 1800 numbers but are more cost-effective as the cost of the call is shared. Businesses typically use these phone number for customer service, advertising performance tracking, a single point of contact for their call centre, and much more.
Call handling allows you to customise how and when you receive incoming business calls. There are many options to choose from to provide the best caller experience!
For example, you can set business hours and an away greeting to greet callers outside of 9-5. Or you could close your Sales extension but leave Support open to help.
You can even have Pickle ring all your forwarding numbers at once. You are preventing customers from being kept waiting if a team member is busy.
Flow Builder is a visual interface that anyone can use to drag-and-drop their way to all kinds of engagement experiences, such as IVR phone trees, chatbots, or notification workflows.
You can design and deploy a new appointment reminder service for your business, add SMS chat customer service to your contact centre, or even upgrade your IVR phone menu to support speech recognition.
It’s all made easy using an intuitive drag-and-drop visual editor with a library of templates to start.
The conversations with your customers are an invaluable mine of information. Record, store, transcribe and retrieve voice calls in the cloud. Any type of call Dual-Channel Recording Sentiment Analysis.
By recording calls generated by your marketing initiatives, you’ll gain a better understanding of your leads, which will help put your customers at the heart of your business operations. After reviewing the recordings, you’ll be able to improve customer service and enhance your sales techniques.
Call Analytics provides details ranging from near-time metrics for specific phone numbers to account-wide historical trends and aggregates to assist in marketing campaign performance, call handling reports, and identifying emerging trends.
These insights enable you to have an end-to-end knowledge of call trends, no matter how the call is made or received and help with marketing campaigns and staff performance insights. Optimise your marketing and increase ROI with call tracking Metrics for PPC, SEO, and offline ad campaigns.
The fastest, most reliable and efficient voiceover platform with 500+ actors who, combined, speak over seven languages and dialects. We combine technology with a team of professionals around the globe to ensure service excellence 24/7.
Business phone greetings can give your small business a more significant and more professional appearance. They can also help you save on labour costs by replacing a live secretary for answering calls.
Easy automation for busy people. Pickle can communicate between your web apps automatically so that you can focus on your most important work.
Connect Your Apps and Automate Workflows. Try out these integrations to make tracking your calls even more straightforward.
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