1800 phone numbers are virtual business numbers designed to give Australian business like yours better control over your inbound call flows. While the features and benefits are the same as 1300 numbers, 1800 numbers are essentially free-call numbers, meaning callers are not charged when dialing from any fixed line in Australia, this means your playing the big game!
Did you know that 1800 numbers are also widely recognised as toll-free business numbers? By giving callers the option of free calls, 1800 numbers are great for promoting your business, they are also great when it comes to marketing both for short-term campaigns or ongoing events.
Control your numbers in the Pickle Portal and route incomming calls to redirect to one or more answerpoints based on the needs of your business.
So in short 1800 numbers are toll free when someone calls your business, they can be random digits or even words – numbers that use words (like 1800 FLOWER) are called phone words.
So get your busienss a 1800 numbers and you mean buiness!
Pushing for the extra edge over your competitors.
1800 numbers are a fantastic tool for businesses who want to decrease the cost and increase the likelihood that a customer will call them. They are commonly used for large companies, call centres, support centres, charities and many more.
Call handling allows you to customise how and when you receive incoming business calls. There are many options to choose from to provide the best caller experience!
For example, you can set business hours and an away greeting to greet callers outside of 9-5. Or you could close your Sales extension but leave Support open to help.
You can even have Pickle ring all your forwarding numbers at once. You are preventing customers from being kept waiting if a team member is busy.
Flow Builder is a visual interface that anyone can use to drag-and-drop their way to all kinds of engagement experiences, such as IVR phone trees, chatbots, or notification workflows.
You can design and deploy a new appointment reminder service for your business, add SMS chat customer service to your contact centre, or even upgrade your IVR phone menu to support speech recognition.
It’s all made easy using an intuitive drag-and-drop visual editor with a library of templates to start.
The conversations with your customers are an invaluable mine of information. Record, store, transcribe and retrieve voice calls in the cloud. Any type of call Dual-Channel Recording Sentiment Analysis.
By recording calls generated by your marketing initiatives, you’ll gain a better understanding of your leads, which will help put your customers at the heart of your business operations. After reviewing the recordings, you’ll be able to improve customer service and enhance your sales techniques.
Call Analytics provides details ranging from near-time metrics for specific phone numbers to account-wide historical trends and aggregates to assist in marketing campaign performance, call handling reports, and identifying emerging trends.
These insights enable you to have an end-to-end knowledge of call trends, no matter how the call is made or received and help with marketing campaigns and staff performance insights. Optimise your marketing and increase ROI with call tracking Metrics for PPC, SEO, and offline ad campaigns.
The fastest, most reliable and efficient voiceover platform with 500+ actors who, combined, speak over seven languages and dialects. We combine technology with a team of professionals around the globe to ensure service excellence 24/7.
Business phone greetings can give your small business a more significant and more professional appearance. They can also help you save on labour costs by replacing a live secretary for answering calls.
Easy automation for busy people. Pickle can communicate between your web apps automatically so that you can focus on your most important work.
Connect Your Apps and Automate Workflows. Try out these integrations to make tracking your calls even more straightforward.
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