A Local Number is an inbound number service that makes it easy for your business to reach out to customers outside your local area. As virtual ‘local’ numbers, these help you to appear more local all while capturing a national market. The best part is the rates are the same based on all Local calls to any city in Australia— regardless of where your business is located.
The phone numbers used to dial your Local Number service are called Direct In Dial (DID) numbers. The best part is you can select these DID number in any state or region in Australia, and route all calls to a single office all in your My Pickle Portal. So if you’re located in Brisbane, you’re not limited to using (07) numbers. You can still run your advertising your local DIDs and attract more customers as your target customers from Sydney, Melbourne, Adelaide and Perth.
Did you know that customers feel more comfortable dialling a local phone number for local products and services than they would an unrecognisable area or a national company?
A Pickle Virtual Local Number is the easiest way to get a local business number in any city of your choice – whether you live there or not!
Make the extra connection with your customers.
Customers feel more comfortable dialling a local phone number for local products and/or services than they would an unrecognisable area or a national company.
Call handling allows you to customise how and when you receive incoming business calls. There are many options to choose from to provide the best caller experience!
For example, you can set business hours and an away greeting to greet callers outside of 9-5. Or you could close your Sales extension but leave Support open to help.
You can even have Pickle ring all your forwarding numbers at once. You are preventing customers from being kept waiting if a team member is busy.
Flow Builder is a visual interface that anyone can use to drag-and-drop their way to all kinds of engagement experiences, such as IVR phone trees, chatbots, or notification workflows.
You can design and deploy a new appointment reminder service for your business, add SMS chat customer service to your contact centre, or even upgrade your IVR phone menu to support speech recognition.
It’s all made easy using an intuitive drag-and-drop visual editor with a library of templates to start.
The conversations with your customers are an invaluable mine of information. Record, store, transcribe and retrieve voice calls in the cloud. Any type of call Dual-Channel Recording Sentiment Analysis.
By recording calls generated by your marketing initiatives, you’ll gain a better understanding of your leads, which will help put your customers at the heart of your business operations. After reviewing the recordings, you’ll be able to improve customer service and enhance your sales techniques.
Call Analytics provides details ranging from near-time metrics for specific phone numbers to account-wide historical trends and aggregates to assist in marketing campaign performance, call handling reports, and identifying emerging trends.
These insights enable you to have an end-to-end knowledge of call trends, no matter how the call is made or received and help with marketing campaigns and staff performance insights. Optimise your marketing and increase ROI with call tracking Metrics for PPC, SEO, and offline ad campaigns.
The fastest, most reliable and efficient voiceover platform with 500+ actors who, combined, speak over seven languages and dialects. We combine technology with a team of professionals around the globe to ensure service excellence 24/7.
Business phone greetings can give your small business a more significant and more professional appearance. They can also help you save on labour costs by replacing a live secretary for answering calls.
Easy automation for busy people. Pickle can communicate between your web apps automatically so that you can focus on your most important work.
Connect Your Apps and Automate Workflows. Try out these integrations to make tracking your calls even more straightforward.
Why Do So Many Businesses Think Pickle?
Want to know what simply awesome looks like, don’t just take our word for it. See what our customer have to say about the Pickle offering today!