Payment Terms

This agreement is with and issued by the member of the Pickle from which you have ordered telecommunications services. This document should be read in conjunction with the terms and conditions of the Pickle payment portal.

1. Definitions

This agreement is with and issued by the member of the Pickle Telecom from which you have ordered telecommunications services. This document should be read in conjunction with the terms and conditions of the Pickle payment portal.

2. Our commitment to you

Where you have a service with Pickle that does not include account usage charges, we will not change the amount or frequency of drawing arrangements without your prior approval. Where you have a service with Pickle that does include account usage charges, the amount and frequency of the drawing arrangements will be as per the terms and conditions of your service agreement with us. This may require drawing at various times in the month to cover the usage charges you have incurred. Pickle will not disclose your details except where necessary to Pickle’s financial institution and for the purposes of conducting direct debits with your financial institution. Pickle will give you at least 14 days’ notice in writing if there are changes to the terms of the drawing arrangements. Pickle may give this notice to you by post, email or via noticed posted on the Pickle payment portal. For monthly recurring subscription charges, Pickle will draw from your nominated financial institution account normally 7 days prior to the expiry of your current account’s subscription period. Due drawing date is set to the 15th day of the month at 11.30pm EST.

3. Your commitment to us

It is your responsibility to:

  • Ensure your nominated account can accept direct debits.
  • Ensure there are sufficient funds available in the nominated account to meet each drawing.
  • Update your payment source details via the Pickle payment portal if the nominated account is transferred or closed, or if the account details change.
  • Arrange an alternative payment method acceptable to Pickle if the drawing arrangements are cancelled.
  • Ensure that all account holders on the nominated financial institution account have authorised the Direct Debit via the Pickle Payment Portal.

If your financial institution rejects a Direct Debit transaction, Pickle will charge you a fee of $10 by debiting this to your Pickle service account. This $10 fee will be in addition to any fees your financial institution charges you for the debit dishonour. Depending on the type of services you order, available payment methods are by bank account direct debit and/or by credit card. If you wish to change your payment method, you may do so via the Pickle payment portal

4. Your rights

If you wish to alter the drawing arrangements for your next direct debit, please immediately update your payment source details via the Pickle payment portal. Pickle cannot guarantee that changes can be made in time for the next direct debit but will strive to achieve this wherever possible. The drawing arrangements may include:

  • stopping an individual drawing
  • altering the Direct Debit authorisation
  • cancelling the Direct Debit authorisation

Pickle will respond within 7 days of receiving your letter. Pickle has formal procedures for dealing with a complaint. You may also direct any disputes, stops or cancellations through your financial institution.

5. Other Information

You should be aware that there are risks involved with providing instructions and personal information over the internet. Pickle reserves the right to cancel drawing arrangements if drawings are dishonoured by your financial institution. Your drawing arrangements are also governed by the terms and conditions of your Pickle account.