Billing Cycle
- Invoice Frequency: All services are invoiced monthly in advance unless otherwise stated in your service agreement.
- Payment Due Date: Payments are due within 14 days from the invoice date.
- Pro-Rated Billing: Charges may be pro-rated for services activated mid-cycle.
Payment Methods
- We accept the following payment methods:
- Direct Debit
- Credit Card (Visa, Mastercard, AMEX)
- Bank Transfer
Setting Up Payments: Manage your payment preferences through the My Pickle Portal.
Late Payments
- Payments not received by the due date may incur:
- A late payment fee of $15.
- Suspension or termination of services after 30 days of non-payment.
Need Assistance? Contact our billing team at [email protected] for support.
Cancellation and Refund Policy
- Service Cancellation: You may cancel services by providing a 30-day written notice. Early termination fees may apply for contracts with a fixed term.
- Refunds: Refunds are not provided for unused portions of prepaid services unless required by law.
Learn More: Review our Terms and Conditions for detailed cancellation and refund policies.
Disputed Charges
If you believe there is an error on your invoice:
- Contact us within 14 days of the invoice date.
- Submit a dispute through our My Pickle.
- We will investigate and resolve the issue promptly.
Security and Privacy
We prioritise your data security when processing payments. Learn how we protect your information by reviewing our Privacy Policy.
Changes to Payment Terms
Think Pickle reserves the right to update these payment terms. Changes will be communicated through email and updated on this page.
Need Assistance?
For questions about billing or payments, reach out to our team at:
- Email: [email protected]
- Phone: 1300 688 588