Think Pickle's Cloud Business Phone Systems
Think Pickle empowers your organisation to break free from the constraints of traditional phone systems with our innovative Cloud Business Phone Systems solution. Leveraging the power of the cloud, this solution eliminates the need for on-premises hardware and infrastructure, delivering unparalleled scalability, flexibility, and cost-effectiveness.
Watch Our Video to Learn More About Cloud PBX
Want to understand what Cloud PBX is and how it works for your business? Watch our informative video and get a better understanding of the technology and the benefits it can bring to your organisation. See how easy it is to manage your telecommunication needs with Think Pickle’s Cloud PBX solution.
Whether you’re in the office or on the go, our cloud based system provides a comprehensive suite of features to support your business communication needs. With unlimited local and national calls, direct in-dial numbers, call queuing and more, Think Pickle’s cloud based phone system empowers you to stay connected and build stronger ties with your customers. With Think Pickle’s Cloud Based Phone System, you’ll enjoy the benefits of advanced technology combined with a simple, user-friendly interface, allowing you to unlock the power of seamless communication for your business.
Improve Communication Efficiency
With Cloud PBX Calling, you can streamline communication and collaboration across your team, ensuring everyone is on the same page and can easily connect with customers, clients, and colleagues.
Reduce Costs and Increase Productivity
Say goodbye to expensive hardware and maintenance costs with Cloud PBX Calling. This cloud-based solution offers a simple and cost-effective way to manage your phone system, freeing up time and resources for more important tasks.
Scalable and Flexible Solution
Create phone numbers and begin onboarding teammates from multiple departments by the end of the day. Then adjust your settings whenever business demands — all from the comfort of our web, desktop, or mobile apps.
Boost Customer Satisfaction
With features like call forwarding, voicemail-to-email, and automatic call routing, Cloud PBX Calling makes it easy for customers to reach your team and receive prompt, professional support. This can lead to higher customer satisfaction and loyalty over time.
Streamline Administration and Management
The Cloud PBX Calling portal makes it easy for administrators to manage and configure the system, saving time and resources compared to traditional PBX systems.
Stay Connected on the Go
With the softphone option, your team can stay connected and take calls from anywhere, on any device, improving mobility and flexibility for remote workers or those always on the go.
How to Get a Cloud PBX for Your Business with Think Pickle
Assess Your Business Needs
Before purchasing a cloud PBX system, it's important to understand the specific needs of your business. Think about the number of employees, the number of calls you receive, the call volume during peak hours, and the features you need. This will help you choose the right cloud PBX system that fits your business needs.
Research and Compare Options
Take time to research and compare cloud PBX options available in the market. Consider factors such as cost, features, customer support, and reliability. Think Pickle offers a range of cloud PBX solutions with different features and pricing plans to suit your business needs.
Contact Think Pickle
Once you have assessed your business needs and compared options, it's time to reach out to Think Pickle. You can contact us through our website or by calling our sales team. Our knowledgeable sales representatives will assist you in choosing the right cloud PBX solution for your business.
Place Your Order
Once you have selected the cloud PBX solution that best fits your business needs, place your order with Think Pickle. Our easy and secure online ordering process makes it simple for you to get your cloud PBX system up and running quickly.
Set up and Configuration
Think Pickle's expert technicians will set up and configure your cloud PBX system. They will ensure that your system is set up correctly and that you understand how to use it effectively.
Enjoy Enhanced Business Communication
With your new cloud PBX system from Think Pickle, you can enjoy enhanced business communication, improved productivity, and a more professional image for your business. Get started today and take your business to the next level with Think Pickle's Cloud PBX solutions.
Unleash the Power of Productivity with Cloud PBX Features
Take your business to the next level with our advanced routing features designed to give your customers the best possible experience. From Silver Service to CCD Manager, our enhanced routing options provide greater call collection granularity and the ability to route calls to specific answer points. With these powerful tools, you can ensure your valued customers receive a personalised and top-notch service every time they call. Upgrade your business and see the difference enhanced routing can make!
Auto Attendant
This is an automated system that answers incoming calls and provides the caller with options to direct their call to the appropriate department or extension.
Call Routing
Calls can be automatically directed to the appropriate person or department based on business rules, time of day, and other criteria.
Voicemail
Callers can leave voicemail messages for individuals or departments, which can be accessed through a web interface or email.
Call Forwarding
Calls can be forwarded to another number or extension, allowing employees to remain accessible even when they are away from their desk.
Call Transfer
Calls can be transferred to another extension or outside number, allowing employees to seamlessly pass calls to colleagues or other departments.
Conference Calling
Employees can participate in conference calls with multiple participants, either through the PBX system or using third-party conferencing services.
Caller ID
Caller ID information is displayed for incoming calls, allowing employees to see who is calling before they answer the phone.
Call Recording
Calls can be recorded for training and quality control purposes, and recordings can be retrieved through a web interface or email.
Call Logging
Call logs are maintained, allowing businesses to track call volume, duration, and other metrics over time.
Real Stories, Real Results
“Think Pickle’s cloud PBX calling solution has been a huge upgrade from our previous system. The features and customisation options have allowed us to streamline our call centre operations and provide a more professional customer experience. We’re also saving money on call costs. Highly recommend!”
Roger Dosanjh, General Manager at Forrest Training
“Since switching to Think Pickle’s inbound voice solution, our customer service has improved tenfold. The integration with our CRM has made handling customer inquiries much smoother and more efficient. We’re able to provide a higher level of support and our customers have noticed the difference. Highly recommend!”
Scott Bouquet, Managing Director at Ideas Marketing
“Think Pickle’s business broadband has been a game changer for our company. The speed and reliability of our internet connection has allowed us to be more productive and efficient. Plus, the 24/7 portal has been a lifesaver when we’ve had any issues. Can’t recommend this solution enough!”
Justin Elton, Managing Director at Pillar Facilities Management
“We recently engaged Think Pickle for their Professional IT Services and were blown away by the level of expertise and professionalism they brought to the table. As a student accommodation company operating multiple sites, it was crucial for us to have a seamless and secure IT environment. Think Pickle has exceeded our expectations and we highly recommend their professional IT services to any business looking to improve their technology infrastructure.”
Ryan Roberts, IT Manager at Urbanest
Record and elevate your tone of voice
Professionalism
A professional voice artist can help add a level of professionalism to your phone system by providing a clear, articulate, and engaging voice. This can help create a positive first impression for your customers and set the tone for the rest of their experience with your business.
Branding
A voice artist can also help reinforce your brand by using a tone and style that is consistent with your brand’s values and personality.
User experience
A well-designed phone system that uses a professional voice artist can help improve the overall user experience for your customers by making it easier for them to navigate your phone system and find the information they need.
Complex information
If your phone system requires customers to listen to complex information, such as instructions or details about a product or service, a professional voice artist can help ensure that this information is communicated clearly and effectively.
Frequently Asked Questions
What are business phone systems, and how do they work?
Business phone systems, also known as PBX (Private Branch Exchange) systems, are telephone networks designed specifically for businesses. These systems allow for internal communication between employees and external communication with customers, clients, and vendors. Business phone systems can range from traditional hardware-based systems to cloud-based virtual systems.
In traditional PBX systems, all incoming and outgoing calls are routed through a central exchange located on the company’s premises. This exchange manages the call routing and provides features such as call forwarding, voicemail, and call transfer.
Cloud-based PBX systems work similarly, but instead of a physical exchange located on-site, the system is hosted and maintained by a third-party provider, accessed through the internet. This allows for greater flexibility and cost savings, as businesses don’t need to invest in expensive hardware and can access the system from anywhere with an internet connection.
Both traditional and cloud-based PBX systems offer a range of advanced features to support business operations, such as auto-attendants, call routing, conference calls, and call reporting. These systems can improve communication, increase efficiency, and provide a professional image for businesses of all sizes.
In traditional PBX systems, all incoming and outgoing calls are routed through a central exchange located on the company’s premises. This exchange manages the call routing and provides features such as call forwarding, voicemail, and call transfer.
Cloud-based PBX systems work similarly, but instead of a physical exchange located on-site, the system is hosted and maintained by a third-party provider, accessed through the internet. This allows for greater flexibility and cost savings, as businesses don’t need to invest in expensive hardware and can access the system from anywhere with an internet connection.
Both traditional and cloud-based PBX systems offer a range of advanced features to support business operations, such as auto-attendants, call routing, conference calls, and call reporting. These systems can improve communication, increase efficiency, and provide a professional image for businesses of all sizes.
Is a VoIP phone system better than a landline?
Whether a VoIP (Voice over Internet Protocol) phone system is better than a landline phone system depends on the specific needs and requirements of a business.
VoIP phone systems use the internet to make and receive calls, which can be more cost-effective than traditional landline systems, especially for businesses that make a lot of long-distance or international calls. Additionally, VoIP phone systems offer a range of advanced features, such as virtual numbers, call forwarding, and voicemail-to-email integration, that may not be available with landline systems.
However, landline systems are generally more reliable than VoIP systems, as they are less susceptible to outages caused by internet disruptions. They also offer better voice quality than VoIP systems, which can sometimes be impacted by slow internet speeds or network congestion.
Ultimately, the choice between a VoIP phone system and a landline phone system will depend on the specific needs of a business and its budget. A professional IT consultant can help you determine the best solution for your business.
VoIP phone systems use the internet to make and receive calls, which can be more cost-effective than traditional landline systems, especially for businesses that make a lot of long-distance or international calls. Additionally, VoIP phone systems offer a range of advanced features, such as virtual numbers, call forwarding, and voicemail-to-email integration, that may not be available with landline systems.
However, landline systems are generally more reliable than VoIP systems, as they are less susceptible to outages caused by internet disruptions. They also offer better voice quality than VoIP systems, which can sometimes be impacted by slow internet speeds or network congestion.
Ultimately, the choice between a VoIP phone system and a landline phone system will depend on the specific needs of a business and its budget. A professional IT consultant can help you determine the best solution for your business.
What are the benefits of a business phone system?
A business phone system can offer several benefits to organizations. Some of the key benefits are:
Increased Productivity: With advanced features like call forwarding, automatic call distribution, and voicemail, employees can manage calls more efficiently, allowing them to focus on their work and increasing productivity.
Better Customer Service: A business phone system can help improve customer service by allowing calls to be directed to the right person or department and reducing wait times.
Scalability: A business phone system can be easily scaled up or down as the needs of the organization change, making it a cost-effective solution for businesses of all sizes.
Flexibility: Business phone systems can be accessed from anywhere, making it easier for employees to work remotely and increasing flexibility for the organization.
Professional Image: A business phone system can project a more professional image to customers, partners, and other stakeholders.
Improved Collaboration: With features like conference calling, screen sharing, and instant messaging, a business phone system can facilitate better collaboration between employees and improve team communication.
Centralised Management: A business phone system offers centralized management, allowing administrators to monitor, manage, and configure the system from a single location.
Cost Savings: By reducing the need for multiple phone lines, a business phone system can save organizations money on telephone costs.
Disaster Recovery: A business phone system can include disaster recovery features that ensure that calls can still be received in the event of an emergency or power outage.
Integration: A business phone system can be integrated with other systems such as CRM, email, and calendar, making it easier for employees to access all the information they need in one place.
Increased Productivity: With advanced features like call forwarding, automatic call distribution, and voicemail, employees can manage calls more efficiently, allowing them to focus on their work and increasing productivity.
Better Customer Service: A business phone system can help improve customer service by allowing calls to be directed to the right person or department and reducing wait times.
Scalability: A business phone system can be easily scaled up or down as the needs of the organization change, making it a cost-effective solution for businesses of all sizes.
Flexibility: Business phone systems can be accessed from anywhere, making it easier for employees to work remotely and increasing flexibility for the organization.
Professional Image: A business phone system can project a more professional image to customers, partners, and other stakeholders.
Improved Collaboration: With features like conference calling, screen sharing, and instant messaging, a business phone system can facilitate better collaboration between employees and improve team communication.
Centralised Management: A business phone system offers centralized management, allowing administrators to monitor, manage, and configure the system from a single location.
Cost Savings: By reducing the need for multiple phone lines, a business phone system can save organizations money on telephone costs.
Disaster Recovery: A business phone system can include disaster recovery features that ensure that calls can still be received in the event of an emergency or power outage.
Integration: A business phone system can be integrated with other systems such as CRM, email, and calendar, making it easier for employees to access all the information they need in one place.
How do I convert my landline phone to a VoIP business phone system?
Converting your landline phone to a Voice over Internet Protocol (VoIP) business phone system can provide you with cost savings and additional features compared to a traditional landline phone system. Here’s how to convert your landline to a VoIP business phone system:
Determine your VoIP requirements: Identify the number of employees who need a phone line and what features you need for your business phone system.
Select a VoIP service provider: Research different VoIP service providers and compare their features, costs, and customer reviews.
Purchase the necessary hardware: You will need a VoIP-enabled telephone or adapter to use with your internet connection. Some VoIP service providers offer hardware as part of their service.
Install the hardware: Follow the instructions provided by your VoIP service provider to install the necessary hardware.
Configure your phones: Configure the settings on your phones, such as the extension number, call forwarding, and voicemail.
Test your system: Test the system to make sure that calls are going through and that all the features are working as expected.
Cut over to the new system: Cut over to the new system and discontinue use of your landline phones.
By converting your landline to a VoIP business phone system, you can take advantage of the many benefits that come with VoIP, such as lower costs, increased mobility, and advanced features.
Determine your VoIP requirements: Identify the number of employees who need a phone line and what features you need for your business phone system.
Select a VoIP service provider: Research different VoIP service providers and compare their features, costs, and customer reviews.
Purchase the necessary hardware: You will need a VoIP-enabled telephone or adapter to use with your internet connection. Some VoIP service providers offer hardware as part of their service.
Install the hardware: Follow the instructions provided by your VoIP service provider to install the necessary hardware.
Configure your phones: Configure the settings on your phones, such as the extension number, call forwarding, and voicemail.
Test your system: Test the system to make sure that calls are going through and that all the features are working as expected.
Cut over to the new system: Cut over to the new system and discontinue use of your landline phones.
By converting your landline to a VoIP business phone system, you can take advantage of the many benefits that come with VoIP, such as lower costs, increased mobility, and advanced features.
How can we support your needs? Let's talk.
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