Get more from your inbound calls with Call Flows solution.

Relish in the included features to make your number do more with The Call Flows communication solution for making the most of your inbound business calls, as well as managing customer engagement triggers for SMS messaging.

Give it go - It’s free All Features

It’s the Ultimate for a polished customer experience.

pickle’s Ultimate solution is designed for 2-way customer engagement. It’s all about providing that jaw-dropping WOW moment when you can streamline the sales process as well as onboarding new users using Simply Awesome features like interactive call flows, IVR menus, in and outbound SMS, personal recordings to name a few. If you’re looking to grow faster with powerful business tools that deliver than the Ultimate is for you.

Add this solution with any of our 1300, 1800, Mobile, Local or even 13 numbers and do it like a Boss.

Get the product sheet

Our Ultimate Solution is designed for 2-way customer engagement. So for the little nerd in all of us why not download our product sheet for the Ultimate today. Did we mention It’s free, not to mention you will be well and truly in the know!

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It’s the Ultimate Support

Ultimately the best for customer interactions offering SMS & advanced IVR menus & call routing answer points; you won’t miss a call again.

Local Ultimate
Give 24/7 phone support, define business hours, and overflow missed calls.
Talk with customers using your Business Phone number
Get reports to track call volume, handling times, and team performance
Measure Ad performance
Easy to use drag-and-drop visual call flow editor
Manage service quality with call recording
Sync your contacts and assign custom call handling rules for your customers
Automatically qualify calls when they start conversations
Provide pre-call information before a call is connected
Critical Information Summary
Mobile Ultimate
Chat with customers using your SMS Messager. Plus All the Local number features
Chat with customers using Two-way SMS
Trigger SMS messages — password rests, start chats, and push notifications — based on your customers and their behaviour
Customise your SMS workflows with rules and automation
Convert target prospects with account-based marketing campaigns
A/B test calls/text from SMS Campains to optimise performance
Streamline workflows with 250 tools for advertising, email, analytics, and more
Critical Information Summary

It’s Ultimately your decision, but we know you’ll love it!

Build a call flow that works for you, it’s as easy as drop and drag!

Its the Ultimate in customer automation and call handling, so let’s get it right the first time and put pickle to work so he can efficiently manage all of your incoming calls and complex business scenarios, giving back your time so you can get back to…


Route incoming calls to any individual or group of employees. Ideal for customer service, sales departments, help desks and appointments. Your customers won’t have to hear an engaged tone again.

Custom Hold Message

Say goodbye to annoying elevator music, hit the DJ decks and create your own music track or record a custom greeting detailing info about your business; new products, special offers and more.

Call Voice Tagging

Specify an audio message to a voice tag like “Sales” or “Support” to identify callers based on the number or the extension they dialled.

“I never miss a call,” said no one ever.

Every extension in your pickle account has its own unique voicemail box. So you decide how and when you want to get your messages.


Traditional Voicemail

Log in from anywhere and listen to your voicemail messages directly in your online pickle account. The voicemail you know and love.

Voicemail to Email

Get notifications of new voicemail via text message or an email with the voicemail attachment. This comes in handy more than you think.

Voicemail Transcription

Have your voicemail messages transcribed to text and then emailed or sent by SMS to you. Because sometimes it’s just easier to read them when you feel like it.

An App for this and that!

Easy automation for busy people. With pickles Ultimate solution you can communicate between your web apps automatically so that you can focus on the important work. Connect your apps and automate workflows. Try out these integrations to make tracking your calls even more straightforward.



Connect the apps you use everyday to automate your work and be more productive. 1500+ apps and easy integrations - get started in minutes. Learn More


Pipe call data into your customer data platform with Segment events. Use Segments to connect Pickle with dozens of tools your team uses like Google Ads, Trello, Slack, Twist, JIRA, Salesforce, and many more. Learn More

Custom API

We can also offer custom API’s and integrations.

Give your customers something worth listening to.

Sound professional from the very first call with top-rated voice talent and a range of hold music options that won’t make you think you’re in an elevator.

Professional Recordings

Give your business a professional voice with everything from script consultation, voice talent, licensed music, studio production, we even offer ongoing support.

International Reach

The fastest, most reliable and efficient voice over platform with 500+ actors who, combined, speak over 7 languages and dialects.

Gain new insight into your customers and employee call history.

Want to improve efficiency and productivity? We thought so who doesn’t. Dig into a wealth of intel about your customers’ calling behaviour right in the pickle Portal.

Caller Analytics

Analyse calls and gain insight to your callers’ call patterns. See caller breakdown, demographics, social profile and mobile provider.

Call Recordings

Monitor, review and save calls to your account to improve performance and enhance customer service capabilities. You voicemails are all stored for 3 months right in the Pickle Portal.


Easily create a stand alone Permanent URLs (Permalink) for all your phone numbers and user extentions in a few clicks. These URL’s can be made accessible with a private permalink.

Wanna take it for a test drive? Give it a go and do the demo

What’s your problem? No seriously, what’s holding you back? Just leave your details and one of our Simply Awesome pickle people will be in touch to arrange a live demonstration.