Choosing the right communication tool is essential for any business aiming to build trust, boost professionalism, and maintain strong customer relationships. For Australian businesses, the choice often comes down to a 1300 number or a mobile number. Let’s explore which option is better for your business needs and why a 1300 number might be the superior choice.

What is a 1300 Number?

A 1300 number is a national phone number that customers can call from anywhere in Australia at the cost of a local call. Unlike mobile numbers tied to individuals, 1300 numbers offer businesses a professional and centralized point of contact. You can even search for your ideal 1300 number here to find a number that aligns with your brand.

Benefits of Using a 1300 Number

Professional Image A 1300 number signals that your business is established, trustworthy, and capable of handling nationwide inquiries. This level of professionalism is hard to achieve with a mobile number.
Nationwide Accessibility 1300 numbers allow customers across Australia to contact your business at a local call cost, making them ideal for businesses targeting a broader market.
Custom Call Routing Advanced call routing features mean you’ll never miss a customer call. Route calls based on time, location, or team availability to ensure seamless communication. Learn more about these features in our Virtual Phone Numbers Help Centre.
Scalability for Growth As your business expands, a 1300 number can scale with you. Whether you’re opening a new branch or growing your team, a 1300 number provides the flexibility to manage multiple call destinations effortlessly.

Drawbacks of Using a Mobile Number

While mobile numbers are convenient, they come with limitations:

Lack of Professionalism: Mobile numbers lack the credibility and trustworthiness that a 1300 number provides.
Limited Features: Mobile numbers don’t offer advanced call routing, call overflow, or call tracking features.
No Nationwide Reach: Customers may hesitate to call a mobile number if it’s not local to their region.

Which One is Right for Your Business?

For businesses looking to establish a professional image, provide seamless customer service, and grow nationwide, a 1300 number is the clear winner. Mobile numbers may be suitable for small-scale or personal operations, but they lack the features and reach needed to scale effectively.

How to Get Started with a 1300 Number

Setting up a 1300 number has never been easier. At Pickle, we offer affordable plans tailored to businesses of all sizes. With a 7-day free trial and no long-term contracts, you can test the benefits of a 1300 number risk-free.

Looking for help? Check out our comprehensive guides in the Virtual Phone Numbers Help Centre.

Start Your 1300 Number Journey Today