Streamline Your Inbound Calls with Standard Call Routing
With our solution, you can streamline your inbound calls and enjoy effortless call management with optimized call handling. Our advanced technology ensures that your calls are answered efficiently, improving customer experience and boosting your business’s image. With standard call routing, you can configure your inbound services to meet your unique business needs, ensuring that your calls are directed to the right people, at the right time. Explore our solution and find out how it can help you improve your call management today
Effortless Call Management and Optimised Call Handling
Are you tired of missing important calls because of inefficient call routing? Our Standard Call Routing solution for 13/1300/1800 Inbound Numbers simplifies the way your business communicates, ensuring that all calls are efficiently routed to the right person.
Time & Day Routing
Time & Day Routing is a feature in call routing services that allows businesses to automatically route incoming calls to different phone numbers based on the time of day and day of the week. This feature provides the ability to set different call handling rules for specific times, such as business hours, after-hours, weekends, and holidays.
The benefits of Time & Day Routing include:
- Improved Call Handling: By routing calls to different phone numbers based on the time of day, businesses can ensure that calls are answered by the most appropriate team member, improving the customer experience.
- Increased Productivity: Time & Day Routing can help businesses allocate resources more effectively, reducing wait times and improving call handling times.
- Increased Flexibility: With Time & Day Routing, businesses can configure call handling rules to match their business hours, ensuring that calls are always answered when they need to be.
Example: Time & Day Routing
A small business operates from 9 AM to 5 PM Monday to Friday. During these hours, all calls are routed to the main office number. After 5 PM, calls are redirected to an after-hours answering service. On weekends, calls are forwarded to the owner’s mobile phone. With Time & Day Routing, this small business is able to ensure that calls are answered in a timely and effective manner, improving the customer experience and increasing productivity.
Statutory Holidays Routing
Statutory Holiday Routing is a feature in inbound number services that allows businesses to route calls differently on public holidays.
Benefits of Statutory Holiday Routing:
- Improved Customer Experience: Statutory holiday routing enables businesses to provide their customers with the right information on public holidays. This can help improve customer experience and increase customer satisfaction.
- Increased Flexibility: Statutory holiday routing allows businesses to redirect calls to different numbers, IVRs or answering services on public holidays, increasing the flexibility of their call handling process.
- Cost-Effective: Statutory holiday routing enables businesses to avoid the costs associated with having to staff their phones on public holidays. They can redirect calls to alternative answering services, or simply divert calls to voicemail, reducing their operational costs.
Example: Statutory Holiday Routing
A retail store that is closed on national holidays could configure their inbound number to redirect incoming calls to their customer service line, ensuring that customers can still place orders and get support even when the store is closed.
Calendar Routing
Calendar Routing is a call routing feature that allows you to direct incoming calls to different phone numbers or answer points based on specific dates and times entered into a calendar.
Benefits of Calendar Routing:
- Increased flexibility: With Calendar Routing, you can change your call routing schedule as needed to accommodate changes in your business hours, schedule, or events.
- Improved Customer Service: By routing calls to the right people at the right time, you can ensure that your customers are always connected with the right person to handle their needs.
- Enhanced call handling: By automating call routing, you can reduce the risk of calls going unanswered, being misrouted or being handled by an under-equipped agent.
Example: Calendar Routing
A small business that provides support services to customers from Monday to Friday from 9 AM to 5 PM and on weekends from 10 AM to 2 PM. This ensures that customers are always connected with the right person to handle their needs and improve their overall customer experience.
Call Overflow routing
Call Overflow routing is a call management feature that enables businesses to manage high call volume by routing calls to a designated overflow number when the main line is busy or not answered within a specified time frame.
Benefits of Call Overflow Routing:
- Improved Call Handling: By redirecting calls to an overflow number, businesses can ensure that all calls are answered, even during periods of high call volume.
- Increased Customer Satisfaction: When calls are answered promptly, customers are more likely to remain on the line and receive the assistance they need, leading to improved customer satisfaction.
- Reduced Missed Calls: By routing calls to an overflow number when the main line is busy, businesses can reduce the number of missed calls, which can result in lost business opportunities.
Area Manager Routing
Area Manager Routing is a call routing strategy that allows businesses to route incoming calls to different departments or managers based on the geographical location of the caller. The aim of this routing method is to enhance customer experience by connecting them to the right department, service or agent in their area.
Benefits of Area Manager Routing:
Improved Customer Experience: Area Manager Routing allows businesses to provide a more localized customer experience by connecting callers with a department or agent that is familiar with their area.
Increased Productivity: By routing calls to the appropriate department, businesses can increase productivity and reduce the number of calls that need to be transferred, leading to shorter wait times for customers.
Better Data Collection: Area Manager Routing can also help businesses to collect more data about their customers, such as their location, which can be used to improve services and target marketing campaigns.
Mobile Manger Routing
Like Area Manager Routing, Mobile Manage Routing allows businesses to manage their incoming calls more effectively by routing mobile calls to the most appropriate destination based on the caller’s location.
For example: Area Manager routing A pizza delivery company has different managers for different areas and uses Area Manager Routing to ensure that calls are connected to the right manager based on the caller’s location. This allows the company to provide a more personalized service and improve their response time.
Call Splitting routing
Call Splitting routing is a telecommunication feature that distributes incoming calls evenly to multiple agents or lines. The goal of call splitting is to ensure that calls are answered quickly and efficiently, regardless of the volume of incoming calls.
Here are three benefits of call splitting routing:
- Improved Call Answer Rates: Call splitting routing helps to improve call answer rates by directing incoming calls to multiple lines, thereby reducing wait times for customers.
- Increased Agent Productivity: By evenly distributing incoming calls to multiple agents, call splitting helps to increase agent productivity, as agents are less likely to be bogged down by an excessive number of calls at any given time.
- Improved Customer Experience: Call splitting helps to improve the customer experience by ensuring that calls are answered quickly and efficiently, reducing the frustration and wait times associated with busy signals and long hold times.