With our solution, you can streamline your inbound calls and enjoy effortless call management with optimized call handling. Our advanced technology ensures that your calls are answered efficiently, improving customer experience and boosting your business’s image. With standard call routing, you can configure your inbound services to meet your unique business needs, ensuring that your calls are directed to the right people, at the right time. Explore our solution and find out how it can help you improve your call management today
Are you tired of missing important calls because of inefficient call routing? Our Standard Call Routing solution for 13/1300/1800 Inbound Numbers simplifies the way your business communicates, ensuring that all calls are efficiently routed to the right person.
Time & Day Routing is a feature in call routing services that allows businesses to automatically route incoming calls to different phone numbers based on the time of day and day of the week. This feature provides the ability to set different call handling rules for specific times, such as business hours, after-hours, weekends, and holidays.
The benefits of Time & Day Routing include:
Example: Time & Day Routing
A small business operates from 9 AM to 5 PM Monday to Friday. During these hours, all calls are routed to the main office number. After 5 PM, calls are redirected to an after-hours answering service. On weekends, calls are forwarded to the owner’s mobile phone. With Time & Day Routing, this small business is able to ensure that calls are answered in a timely and effective manner, improving the customer experience and increasing productivity.
Statutory Holiday Routing is a feature in inbound number services that allows businesses to route calls differently on public holidays.
Benefits of Statutory Holiday Routing:
Example: Statutory Holiday Routing
A retail store that is closed on national holidays could configure their inbound number to redirect incoming calls to their customer service line, ensuring that customers can still place orders and get support even when the store is closed.
Calendar Routing is a call routing feature that allows you to direct incoming calls to different phone numbers or answer points based on specific dates and times entered into a calendar.
Benefits of Calendar Routing:
Example: Calendar Routing
A small business that provides support services to customers from Monday to Friday from 9 AM to 5 PM and on weekends from 10 AM to 2 PM. This ensures that customers are always connected with the right person to handle their needs and improve their overall customer experience.
Call Overflow routing is a call management feature that enables businesses to manage high call volume by routing calls to a designated overflow number when the main line is busy or not answered within a specified time frame.
Benefits of Call Overflow Routing:
Area Manager Routing is a call routing strategy that allows businesses to route incoming calls to different departments or managers based on the geographical location of the caller. The aim of this routing method is to enhance customer experience by connecting them to the right department, service or agent in their area.
Benefits of Area Manager Routing:
Improved Customer Experience: Area Manager Routing allows businesses to provide a more localized customer experience by connecting callers with a department or agent that is familiar with their area.
Increased Productivity: By routing calls to the appropriate department, businesses can increase productivity and reduce the number of calls that need to be transferred, leading to shorter wait times for customers.
Better Data Collection: Area Manager Routing can also help businesses to collect more data about their customers, such as their location, which can be used to improve services and target marketing campaigns.
Like Area Manager Routing, Mobile Manage Routing allows businesses to manage their incoming calls more effectively by routing mobile calls to the most appropriate destination based on the caller’s location.
For example: Area Manager routing A pizza delivery company has different managers for different areas and uses Area Manager Routing to ensure that calls are connected to the right manager based on the caller’s location. This allows the company to provide a more personalized service and improve their response time.
Call Splitting routing is a telecommunication feature that distributes incoming calls evenly to multiple agents or lines. The goal of call splitting is to ensure that calls are answered quickly and efficiently, regardless of the volume of incoming calls.
Here are three benefits of call splitting routing: