Online Tools
With Pickle you’re always in control
Tools to manage your services and call reporting.
Pickle Analytics
Two versions of Analytics are available – Online and a Monthly Statement;
The Online offer provides a set of predefined, standard reports. These are a set of frequently requested reports in a format that cannot be changed. They have been set up to assist in conducting a query on your data plus filtering and call extracts.
The Monthly pdf version offers additional pre-defined reports allows you to create customised reports, schedule regularly required reports and do call extracts.
Analyse calls and gain insight to your callers’ call patterns. See caller breakdown, demographics, locations and more.
Benefits of Pickle Analytics Online
- Use call data for market research and call analysis.
- Staff management.
- Monitoring call traffic statistics.
- Monitoring operational costs.
- Checking market trends.
- Monitoring customer buying patterns.
- Analysing the success of marketing & sales campaigns
What’s included?
Pattern analysis
Understand how total calls, unique callers, regions, and device type impact call trends. Segment marketing campaigns and call completion statistics to quickly appreciate your performance.
Dashboards and REST API* access
Get data most conveniently for your team. Visualise quality metrics in the Call Analytics dashboard or integrate Voice Insights into your own dashboards using Segment or Pickle’s REST API.
Flexible reporting
Slice and dice data the way you want. Look through a summary of calls and segment by campaign, area code, customer types, or dive into the details of a single call.
Track dropped calls
Use call completion metrics and “who hung up” metrics to troubleshoot lost call issues and improve analytics about agent performance in a contact centre.
Measure participant experience
Put yourself in the caller’s shoes. Call setup events and performance metrics are broken out by each call participant, providing a complete picture of the caller’s experience.
Look towards the future.
Historical data is a valuable asset for long-term planning. New product release on the horizon? Examine data from the last two years release to help prepare.
Advertise with confidence
Advanced analytics not only help you identify bottlenecks and other call handling issues but understand your callers from marketing campaigns and see what’s working.
Whitelabel our insights
Make our dashboards yours and provide them to your teams or clients. They’ll be able to follow their lead’s journey from the marketing initiative that sparked their interest and through to the phone call and beyond.
Created by us for you, so you’re always in control.
Even though our features are powerful, we’ve designed them to be simple and easy to use. When in doubt never fear pickle is always near.
Intuitive Web Interfaces
Our user-friendly design lets you set up, configure and manage all the Simply Awesome pickle features with just a few simple clicks. You’re going to love the pickle portal. After all, you’ve got a business to run
Instant Provisioning
Sign up, and you’re ready to work, even with our new phone numbers. In fact, it’ll take you longer to make a latte than it does to be up and running with our ring-ready phones. While your up, I have milk with two sugars
Phone Support
Not that you’ll need our help, but if you do, our dedicated Australian staff is available to assist. Our customer service agents are always ready to support all your configuration needs. I’ll be there for you… cue music
Pickle Portal
The Pickle Portal is a web browser based self-management tool, that allows you to change the answer points of your Inbound services in near real-time without having to contact Pickle. It enables you to view and modify the existing configuration of their Inbound service. Pickle Portal is an entry-level offering within the IN-Control group.
The Pickle Portal enables the customer to:
- Change an answer point in a call routing plan
- Change an overflow sequence in a call routing plan
- Change an answer point location to an overflow sequence or vice versa
- Open and manage service trouble tickets 24/7
- View call history
- Send a request to Pickle to change other features in your call routing plan (for example Caller Origin, Time of Day, Day of Week, Statutory Holidays)