Virtual Phone Numbers: Seamless Business Communication

Direct calls to predetermined phone numbers based on Australia’s Area Codes. Supports up to 70 call collection areas.

Manage calls from mobile service areas (MSAs) across over 200 regions in Australia.

Share calls in 1% increments between up to 10 phone numbers or locations to distribute workloads effectively.

Redirect calls to an alternative phone number when the primary line is busy or unanswered within 20 seconds.

Divert calls based on specific time periods or days, ensuring customers are served even outside business hours.

Route calls during public holidays to alternative answering points or message services.

Pre-schedule call diversions for specific dates to manage call traffic seamlessly.

Track and analyse call performance to make informed decisions and improve customer experiences.

Route calls from specific phone numbers to designated answer points, offering VIP service to valued customers.

Provides granular routing based on Statistical Area 1 (ABS data), ideal for franchise businesses.

Route calls based on Australia Post’s postcode areas for precise call traffic management.

Manage multiple call collection areas within cities using Telstra’s telephone exchange boundaries.

Automatically redirect calls to pre-determined locations during unexpected outages, ensuring seamless operations.

Emergency Redirect: Redirect calls to alternative plans in case of an emergency. Service Manager: Make simple routing changes in as little as 15 minutes, 24/7.

Improve call distribution with self-service touch-tone options:

• Simple IVR
• Multi-announcement IVR
• Customised Network IVR

Manage routing in real-time with the Call Flow Manager. A fully featured online tool for real-time routing management.