Think Pickle Business Telephone Systems
In today's dynamic business environment, fostering seamless communication is paramount for success. Think Pickle empowers your organisation with a strategic communication solution through our suite of business telephone systems. This include access to prominent 1300 and 1800 numbers, providing a memorable and professional single point of contact for your customers across Australia's fixed and mobile networks.
1300 vs. 1800 Numbers: Choosing the Right Fit
Think Pickle offers two inbound number options, each catering to specific business needs:
● 1300 Numbers: Establish a local presence and enhance brand recognition in targeted Australian cities, fostering customer trust and familiarity with an Australia toll free number.
● 1800 Numbers: Provide a free call experience for your customers, encouraging engagement and simplifying communication, ultimately leading to improved customer satisfaction. Enhance your customer service with a free toll-free phone number.
● 1300 Numbers: Establish a local presence and enhance brand recognition in targeted Australian cities, fostering customer trust and familiarity with an Australia toll free number.
● 1800 Numbers: Provide a free call experience for your customers, encouraging engagement and simplifying communication, ultimately leading to improved customer satisfaction. Enhance your customer service with a free toll-free phone number.
Improved Call Management
With advanced call routing features such as Area Code Manager, Mobile Manager, Call Overflow, and Time and Day Manager, you can ensure that your incoming calls are directed to the right place at the right time, helping to improve the efficiency of your call management process.
Elevating the Customer Experience
Think Pickle goes beyond call routing. With features like Silver Service and CCD Manager, prioritise calls from valued customers, ensuring efficient resolution and fostering loyalty.
Increased Call Coverage & Flexibility
Never miss a call! Call Overflow seamlessly redirects calls to alternative numbers during peak hours or busy periods, guaranteeing uninterrupted communication. Additionally, flexible routing options like Postcode Manager and Local Area Manager empower precise call distribution based on your geographical needs
Invest in Seamless Communication
Think Pickle's Inbound Numbers solution empowers your organisation to streamline call management, elevate the customer experience, and gain valuable business insights. Contact us today to explore how our customised solutions can transform your business communications.
Get Started with Our Inbound Voice Solution in 3 Simple Steps
Step 1
Choose Your Inbound Number
Whether you want a 1300, 1800 or Local number, we have a range of options to suit your business needs.
Step 2
Customise Your Routing Features
Choose from our standard or enhanced routing features to streamline your call handling and improve customer service.
Step 3
Activate Your Solution
Once you've made your selections, our team will activate your inbound numbers solution and provide you with the necessary information to start using it. You can be up and running in no time!
Find the Perfect 1300, 1800 or Local number for Your Business
Once you've found the perfect number, reserve it to ensure it's exclusively yours.
Understanding 1300 Numbers for Inbound Voice: How They Work
Are you interested in learning more about 1300 numbers for inbound voice and how they can benefit your business? Watch this informative video to get a clear understanding of what 1300 numbers are and how they work to streamline your inbound voice communication. Discover the key features and benefits of these numbers and how they can help you improve your call management and overall customer experience.
Choose the Right 1300/1800 or Local Number Plan for Your Business
Think Pickle recognizes the critical role effective communication plays in organisational success. We are committed to providing a comprehensive suite of business communications solutions designed to optimise connectivity, enhance collaboration, and empower your organisation's growth. Our offerings include small business IT services, ensuring your technology infrastructure supports seamless operations and scalability.
1300 Number Plan
Perfect for small businesses just starting out who want an affordable 1300 number option with standard features and PAYG call rates.
$10/number
No lock-in contracts so you can cancel anytime
Per-second billing to save you money
Free local calls for your customers
7-day free trial to test it out
Free setup to get you up and running quickly
1800 Number Plan
Perfect for small businesses just starting out who want an affordable 1800 number option with standard features and PAYG call rates.
$15/number
No lock-in contracts so you can cancel anytime
Per-second billing to save you money
Free local calls for your customers
7-day free trial to test it out
Free setup to get you up and running quickly
Local Number Plan
Perfect for small businesses just starting out who want an affordable Local number option with standard features and PAYG call rates.
$15/number
No lock-in contracts so you can cancel anytime
Per-second billing to save you money
Free local calls for your customers
7-day free trial to test it out
Free setup to get you up and running quickly
Real Stories, Real Results
“Think Pickle’s cloud PBX calling solution has been a huge upgrade from our previous system. The features and customisation options have allowed us to streamline our call centre operations and provide a more professional customer experience. We’re also saving money on call costs. Highly recommend!”
Roger Dosanjh, General Manager at Forrest Training
“Since switching to Think Pickle’s inbound voice solution, our customer service has improved tenfold. The integration with our CRM has made handling customer inquiries much smoother and more efficient. We’re able to provide a higher level of support and our customers have noticed the difference. Highly recommend!”
Scott Bouquet, Managing Director at Ideas Marketing
“Think Pickle’s business broadband has been a game changer for our company. The speed and reliability of our internet connection has allowed us to be more productive and efficient. Plus, the 24/7 portal has been a lifesaver when we’ve had any issues. Can’t recommend this solution enough!”
Justin Elton, Managing Director at Pillar Facilities Management
“We recently engaged Think Pickle for their Professional IT Services and were blown away by the level of expertise and professionalism they brought to the table. As a student accommodation company operating multiple sites, it was crucial for us to have a seamless and secure IT environment. Think Pickle has exceeded our expectations and we highly recommend their professional IT services to any business looking to improve their technology infrastructure.”
Ryan Roberts, IT Manager at Urbanest
Enhance Your Call Management with Our Standard Routing Features
At Think Pickle, we believe in providing affordable and flexible 1300 number plans to help businesses of all sizes grow and succeed. All our plans come with a 7-day trial and free setup, so you can try before you commit. Plus, with no long-term contracts, you can stay with us only as lo g as you need us. Choose the plan that best suits your business needs and let Think Pickle help you take your business to the next level.
Area Code Manager
Allows you to direct calls to predetermined telephone numbers based on Australia’s Area Codes
Offers the flexibility to choose the combination that suits your business needs with the ability to have up to 70 call collection areas
Offers the flexibility to choose the combination that suits your business needs with the ability to have up to 70 call collection areas
Advanced Mobile Manager
Lets you route calls by Mobile Service Areas, with over 200 MSA’s Aust wide
Helps manage call traffic from mobiles more effectively
Helps manage call traffic from mobiles more effectively
Call Splitting
Enables you to share calls in 1% increments between up to 10 telephone numbers/locations
Helps distribute the workload and ensures calls are answered efficiently
Helps distribute the workload and ensures calls are answered efficiently
Call Overflow
Allows you to direct incoming calls to an alternative telephone number when the original number is busy or not answered within 20 seconds
Helps capture potential sales leads and ensures no calls go unanswered
Helps capture potential sales leads and ensures no calls go unanswered
Time and Day Manager
Lets you divert calls to alternative telephone numbers based on the time and day the call is made
Extends your business’s trading hours and ensures calls are answered even when the office is closed.
Extends your business’s trading hours and ensures calls are answered even when the office is closed.
Statutory Holidays
Allows you to divert calls to an alternative answering location or message service during specified public holidays.
This ensures that your business is still accessible to customers even during holidays.
This ensures that your business is still accessible to customers even during holidays.
Calendar
Allows you to divert calls to an alternative answering location or message service on specified dates.
This allows you to manage your calls more effectively and ensures that you never miss an important call.
This allows you to manage your calls more effectively and ensures that you never miss an important call.
Call Tracking and Reporting
Track and analyse the performance of your inbound service.
Allowing you to make informed decisions and improve your customer experience.
Allowing you to make informed decisions and improve your customer experience.
Elevate Your Customer Experience with Enhanced Routing Options
Take your business to the next level with our advanced routing features designed to give your customers the best possible experience. From Silver Service to CCD Manager, our enhanced routing options provide greater call collection granularity and the ability to route calls to specific answer points. With these powerful tools, you can ensure your valued customers receive a personalised and top-notch service every time they call. Upgrade your business and see the difference enhanced routing can make!
Silver Service
Allows you to route calls from specific telephone numbers to a specific answer point, providing superior service to certain callers.
Gives you the ability to manage highly valued customers and provide them with a unique experience.
Gives you the ability to manage highly valued customers and provide them with a unique experience.
CCD Manager
Provides the most granular level of routing based on Statistical Area 1 defined by the ABS.
Ideal for franchise companies with stores in close proximity, as it enables call collection regions to be defined based on the census demographic data.
Ideal for franchise companies with stores in close proximity, as it enables call collection regions to be defined based on the census demographic data.
Postcode Manager
Enables you to route calls based on geographical postcode areas defined by Australia Post.
Provides you with greater flexibility and granularity in managing call traffic, allowing you to optimise call collection.
Provides you with greater flexibility and granularity in managing call traffic, allowing you to optimise call collection.
Local Area Manager
Allows you to have several call collection areas within capital cities based on Telstra’s telephone exchange boundaries.
Offers greater call collection granularity than Area Manager, providing you with more flexibility in managing call traffic.
Offers greater call collection granularity than Area Manager, providing you with more flexibility in managing call traffic.
Business Continuity / Disaster Recovery
This feature allows businesses to redirect calls to a pre-determined location if their primary contact center becomes unavailable, ensuring that customer calls are not lost and business operations can continue seamlessly.
Helps manage the service if one or more of the answering points become unavailable, ensuring that your customers can still receive calls even during unexpected events such as natural disasters.
Helps manage the service if one or more of the answering points become unavailable, ensuring that your customers can still receive calls even during unexpected events such as natural disasters.
Think Pickle Contact Options
This feature includes the Emergency Redirect option, which enables service owners to redirect calls in the case of an emergency, and the Service Manager option, which allows customers to make simple changes to their service quickly and easily.
Emergency Redirect: Enables redirecting calls to a pre-determined routing plan in case of an unavailable contact center.
Service Manager: Allows for fast and simple moves and changes within 15 minutes, 24/7, for simple services.
Emergency Redirect: Enables redirecting calls to a pre-determined routing plan in case of an unavailable contact center.
Service Manager: Allows for fast and simple moves and changes within 15 minutes, 24/7, for simple services.
Network IVR
The Think Pickle Network IVR suite provides customers with touch-tone response features to distribute calls effectively. The four methods of distribution offered include Simple Announcement IVR, Standard IVR, Network IVR Plus (multi-announcement IVR), and Customised Network IVR. This feature offers low-cost locator options and can deliver calls based on location.
Provides customers with self-service options through touch-tone recognition, helping distribute calls effectively according to predefined criteria.
Provides customers with self-service options through touch-tone recognition, helping distribute calls effectively according to predefined criteria.
Self-Manage Options
The Pickle Portal and Call Plan Manager (ACS) options provide customers with online tools to manage their inbound service in real-time, giving them control over routing options and making it easier to change or update their service.
Think Pickle Portal: A simple online tool for changing the answerpoint, routing tree, or overflow sequence.
Call Plan Manager (ACS): An online, fully-featured service management tool that enables customers to change routing options in real-time.
Think Pickle Portal: A simple online tool for changing the answerpoint, routing tree, or overflow sequence.
Call Plan Manager (ACS): An online, fully-featured service management tool that enables customers to change routing options in real-time.
Online Tools for Seamless Inbound Call Management
Our Inbound Voice solution is designed to streamline the way you manage your inbound calls, making it easier for you to stay on top of things, no matter how busy things get. To make this possible, we have created a suite of online tools that are available at your fingertips, anytime and anywhere. These tools are designed to provide you with real-time data, call reporting, and the ability to manage your inbound services without having to contact us. Whether you need to modify your call routing plan, monitor your call traffic statistics, or manage your staff, our online tools are here to help you every step of the way.
In this section, we’ll introduce you to the key features and benefits of each tool, so you can get started right away.
In this section, we’ll introduce you to the key features and benefits of each tool, so you can get started right away.
Think Pickle Analytics
Features
Call reporting tool that helps identify call handling times, location of incoming calls, call completion rates, etc.
Two versions: Standard and Advanced
Standard version includes 11 predefined standard reports
Advanced version includes additional pre-defined reports and the ability to create custom reports and schedule regularly required reports
Benefits
Allows market research and call analysis
Facilitates staff management
Monitors call traffic statistics
Helps monitor operational costs
Allows tracking of market trends and customer buying patterns
Analyses success/failure of marketing & sales campaigns
Call Plan Manager (ACS)
Features
Web-based service management tool
Allows near real-time access and modification of inbound service configuration
Call traffic statistics monitoring in near real-time and historical reports Features scheduled change management
Benefits
Allows real-time management of inbound services
Confirms that service configuration changes have taken effect
Helps with day-to-day management of inbound services
Think Pickle Portal
Features
Web-based self-management tool
Allows near real-time modification of answer points of inbound services
View and modify existing configuration of inbound service
Change an answer point, overflow sequence, and activation of changes
Ability to save changes or create new plans
Request Pickle to change other call routing plan features
Includes a practice session
Benefits
Allows real-time modification of call routing plans
Helps streamline the management of inbound services
Saves time and effort by eliminating the need to contact Pickle for changes
Contact Our Team Directly
Have questions or need guidance on your IT solutions? Our Australian-based team is ready to assist. Feel free to reach out to us during our office hours, and we’ll ensure you get the support and information you need.