A virtual phone number is a business number routed in the cloud. You can answer on mobiles, desk phones or softphones, and set routing for teams, hours and overflow. It’s quick to activate, works nationwide, and keeps your existing setup while adding centralised control and reporting.
Business phone numbers for Australian businesses
Get a local, mobile, 1300 or 1800 number and activate in seconds.
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How business phone number routing works
Inbound → time/day rules → IVR → routing destinations → overflow.
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✓ Instant activation ✓ Keep your number forever ✓ Port existing numbers ✓ Australian support
Compare Australian business phone number types
Compare local, mobile, 1300, 1800 and Phone Words to find the best option for your business.
| Number type | Best for | Caller cost | Key benefits |
|---|---|---|---|
| Local (02 / 03 / 07 / 08) | Local businesses and regional services | Standard local call rate | Builds local trust and a regional presence |
| Mobile (04) | Field teams, trades and mobile businesses | Standard mobile call rate | Professional mobile presence with centralised call management |
| 1300 Numbers | National enquiries and sales teams | Shared cost between caller and business | National presence with smart routing to teams or locations |
| 1800 Numbers | Customer support and service lines | Free for callers | Removes cost barrier and encourages more enquiries |
| Phone Words | Marketing campaigns and brand advertising | Varies by number type | Memorable numbers that improve recall and response rates |
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What is a virtual phone number?
A virtual phone number is a business number that runs in the cloud rather than on a physical line. Calls can be routed to mobiles, desk phones or softphones and answered from anywhere.
Australian businesses use virtual numbers — such as local numbers, 1300, 1800 and Phone Words — to create a professional presence, route calls to the right team and manage enquiries efficiently.
Because they’re cloud‑based, virtual numbers activate quickly and integrate with your existing phone system.
Virtual phone numbers in Australia
Virtual phone numbers help Australian businesses manage calls more efficiently. They let you create local or national numbers and route calls to teams or remote staff.
Common number types include local numbers, 1300, 1800 and Phone Words — all useful for building a professional phone presence across Australia.
Frequently asked questions
What is a virtual phone number?
A virtual phone number isn’t tied to a physical line or location. Calls route through the cloud to mobiles, landlines or your existing phone system, so you keep one consistent business number wherever your team works. It’s flexible, portable, and easy to manage in MyPickle.
What is the difference between 1300 and 1800 numbers?
A 1300 number is shared-cost — the caller pays a local-rate portion and the business pays the remainder. An 1800 number is toll‑free for the caller and the business pays the full call cost. Many SMEs choose 1300 for broad reach; customer service teams often prefer 1800 to reduce barriers.
How much does a 1300 number cost?
Costs include a monthly plan plus per‑second call charges that vary by call origin and usage. There are no lock‑in contracts and setup is free. Most businesses trial a plan, then adjust once real usage is clear. For details and options, start with our 1300 Numbers page.
How do I get a 1300 or 1800 number for my business?
Search available numbers, pick one, and activate — setup takes minutes. Then set call routing to mobiles, landlines or your phone system in MyPickle. If you already have a number, you can port it to Pickle.
Can I port my existing business number to Pickle?
Yes. You can usually port Australian local, 1300, 1800 and Phone Word numbers. During sign‑up, provide your current provider and account details — we’ll manage the transfer and keep you informed through the process.
How long does activation or porting take?
New virtual numbers are typically active within minutes to a few hours. Porting an existing number usually takes 1–10 business days, depending on the losing provider and number type. We’ll notify you at each step and minimise downtime during cutover.
Can I route calls to multiple phones or teams?
Yes. Use ring groups, time‑of‑day rules, overflow, and failover routing to ensure every call is answered. You can route to mobiles, landlines or your existing PBX, and adjust rules any time in MyPickle.
Can virtual numbers connect to my existing phone system?
They can. Route inbound calls to desk phones, mobiles or your PBX/UC platform while keeping central control in MyPickle. It’s a low‑friction way to modernise call handling without a rip‑and‑replace project.
Do I need new hardware or NBN to use a virtual number?
No new hardware is required to start. Virtual numbers route to the phones you already use. If you adopt SIP endpoints or softphones later, ensure you’ve got reliable internet — but you can always route to mobiles or PSTN lines to stay reachable.
Is there a free trial and are there lock‑in contracts?
Yes — start with a 7‑day free trial. Setup is free and there are no lock‑in contracts, so you can cancel any time. Most businesses use the trial to validate routing, volumes and reporting before committing.
Will this work across Australia and for multiple locations?
Yes. Virtual numbers are national. You can present a single number, add local numbers where needed, and route calls by team, region or opening hours. Geographic rules help you answer locally without separate systems.
What support does Pickle provide after setup?
Australian‑based support helps with routing changes, number porting, phone system integration and ongoing service management. We keep the admin simple so you can focus on customers, not call flows.
Learn more about Business Phone Numbers
✓ No lock‑in contracts ✓ Australian‑based support ✓ Cancel anytime
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