What happens next: We confirm goals, check your building setup, and outline options. No obligation.
Simplify telecommunications and connectivity management across your entire strata portfolio.
Pickle manages building communications across your whole portfolio — one contact for faults, upgrades and carrier coordination. Reduce admin, standardise services, and keep residents and teams connected.
Who this is for
For strata managers
One contact for all buildings
Faster fault resolution
Standardised billing and reporting
For committees
Designed to support AS1735 and BCA
Clear scope and budget ranges
Briefing pack for approvals
The Problem Strata Managers Face
Strata management agencies often oversee dozens — or even hundreds — of buildings, each with their own telecommunications services and providers.
These services may include:
Changing Authorised Contacts
Strata committees, building managers and authorised contacts frequently change.
Updating access and permissions with large carriers can be slow and frustrating.
Multiple Billing Accounts
Each building may have separate telecommunications accounts, invoices and contracts.
Managing billing across dozens of properties quickly becomes complex.
Difficulty Accessing Carrier Support
Strata managers often struggle to reach the right support team for building services.
Resolving faults or service issues can take significant time.
Coordinating Technology Upgrades
Industry changes such as the 3G shutdown require building communication systems to be upgraded.
Managing these transitions across multiple buildings is challenging.
Managing Multiple Buildings
Time spent managing telecom services reduces the time available for building management and resident support.
Administrative Overhead
Vendor chasing, permissions updates and invoice reconciliation steal hours each week. We streamline access control and billing so managers can focus on building operations.
A better telecom management approach for strata agencies
Pickle provides centralised communications management for strata portfolios.
Rather than managing each building individually through multiple carriers, strata managers can work with a single provider who understands how strata operations work.
We act as your communications partner across your building portfolio — helping simplify infrastructure, carrier relationships and ongoing support.
How Think Pickle Simplifies Portfolio Management
Pickle works directly with strata management firms to simplify telecommunications and connectivity management across building portfolios.
Our approach removes the complexity of dealing with multiple carriers, contracts and building accounts by providing a single communications partner for your properties.
Portfolio-Level Communications Management
We manage telecommunications services at the strata management level rather than individual building accounts. This provides clear visibility and simpler coordination across your entire building portfolio.
Simplified Carrier Relationships
Instead of dealing with Telstra, Optus, NBN and other carriers separately, Pickle manages these relationships on your behalf, simplifying support, upgrades and service coordination.
Consistent Building Technology
We help standardise communications infrastructure across your buildings, improving reliability while making upgrades, maintenance and long-term support easier to manage.
Easier Contact Management
Authorised contacts frequently change in strata environments. We simplify contact and access management so new building managers and committee members can be supported quickly.
Benefits for Strata Management Firms
Think Pickle helps strata management agencies simplify telecommunications across their building portfolio while improving reliability and reducing administrative overhead.
Our services are designed specifically for organisations responsible for managing multiple strata properties.
Simplified Billing Structures
Reduce complexity with simplified billing and service management across multiple buildings and telecommunications services.
Centralised Service Visibility
Gain clear visibility of telecommunications services across your building portfolio without managing each property individually through different carriers.
Easier Fault Management
Report and resolve service issues through a single provider who understands your building portfolio and communications infrastructure.
Consistent Infrastructure Standards
Standardising communications infrastructure across buildings improves reliability and simplifies future upgrades.
Our Approach for Strata Management Firms
Pickle works closely with strata management agencies to simplify telecommunications across their building portfolio.
Our structured approach helps identify service issues, streamline carrier relationships and ensure building communications systems remain reliable.
Portfolio Review
We review telecommunications services across your strata buildings to identify existing carriers, contracts and communications infrastructure.
Service Consolidation
We simplify carrier relationships and standardise communications infrastructure across buildings to improve reliability and reduce complexity.
Ongoing Portfolio Management
Pickle manages faults, upgrades and carrier coordination across your building portfolio so strata managers can focus on operations.
How Pickle Simplifies Portfolio Management
Instead of dealing directly with multiple Australian telecommunications carriers such as Telstra, Optus, TPG/Vocus and NBN, Pickle manages these relationships on behalf of strata management firms.
This allows strata managers to avoid the complexity of navigating different carrier processes, support teams and service contracts across multiple buildings.
✓ No lock‑in ✓ Australian‑based support ✓ Clear project scope
Not sure how to present this to your committee?
Download our one‑page briefing pack — everything your strata committee needs to make a decision.
Basements & car parks
Concrete and underground levels block cellular signals.
Lift shafts & lobbies
Signal attenuation in lift cores causes dropped calls.
Fire stairs & corridors
Enclosed pathways often have zero coverage.
Plant rooms
Services spaces are typically shielded from signal.
Thick construction
Reinforced walls and glass coatings reduce signal.
Frequently asked questions
✓ No lock-in contracts ✓ Australian-based support ✓ Cancel anytime
What is a strata communication system?
It’s a managed service that gives your building a single published number, flexible call routing to managers or contractors, after‑hours handling, voicemail‑to‑email, and reporting. Residents reach the right person quickly, and managers get a clear, supportable process with visibility and accountability.
Can we keep our existing building number?
Usually, yes. In most cases you can port your existing number to Pickle with no change for residents. We plan the cutover to avoid downtime and confirm routing before go‑live, keeping current service active until the switchover is complete.
Who is responsible for the service if something goes wrong?
Pickle is your single point of contact. We monitor covered services, resolve faults, and coordinate with carriers or hardware vendors as needed. You’ll have a defined escalation path and status updates until resolved.
Is this compliant with Australian building and lift phone requirements?
For emergency lift phones, Australian Standard AS1735 and BCA requirements apply. Our services are designed to support these obligations with resilient call paths and power. Compliance depends on your building’s configuration — book a free assessment to confirm and plan any remediation.
How are after‑hours and emergencies handled?
We configure time‑of‑day routing, overflow to on‑call teams, and voicemail‑to‑email with transcripts. For emergencies, we separate lift‑phone and life‑safety paths from general enquiries and validate them during commissioning.
Can committees approve this without a full owners vote?
Many operational upgrades can be approved by committee, but rules vary by state and by‑laws. We provide a Committee Briefing Pack with scope, costs and risks to support the decision process. Your strata manager can confirm the correct pathway for your building.
How quickly can we go live?
Simple routing changes can go live within days. Porting an existing number usually takes 1–3 weeks depending on the losing carrier. We’ll give you a clear timeline and keep your current service active until cutover to avoid missed calls.
Can we manage multiple buildings under one account?
Yes. We support portfolios with central billing, permissions, and standardised configurations across buildings. This reduces admin for strata managers and provides consistent reporting.
What does it cost?
Costs depend on call volume, routing complexity, and whether a number is being ported. After a short discovery or site assessment, we provide a clear, itemised proposal with no lock‑in. Operating costs are predictable and scale with usage.
How do we segment access control and CCTV from resident Wi‑Fi?
Use VLANs to separate building systems (access control, CCTV, BMS) from resident/guest networks. We’ll map dependencies first to avoid disruption. Learn more: Cybersecurity for Buildings .
What our clients say
One published number with smart routing means fewer missed calls and faster responses. Residents reach the right person the first time.
Strata Manager, Portfolio Manager, Eastern Suburbs, NSW
Porting our building number to Pickle was seamless. Cutover happened after hours and we didn’t miss a single call.
Committee Chair, 120‑lot building, Parramatta, NSW
Security considerations
Practical controls for strata portfolios — segmentation, firewalls and managed PCs.
VLANs & segmentation
Separate building systems and resident/guest networks to reduce risk.
Managed firewall
Policy, VPN, geo‑blocking and change control.
Managed PC
Patch, protect and monitor workstations used by managers.
Security audits
Committee‑ready recommendations with clear prioritisation.
Simplify Telecommunications Across Your Strata Portfolio
✓ Designed to support AS1735 and BCA requirements · ✓ Single point of contact across your portfolio