A cloud PBX (hosted business phone system) routes calls to softphones, mobiles and desk phones via the internet — no on‑site hardware required. Pickle designs, deploys and supports cloud PBX for Australian businesses, with smart IVR menus, hunt groups, voicemail to email and call reporting included. Plans from $25 per user per month. No lock‑in contracts.
Cloud Business Phone Systems for Australian Businesses
Hosted cloud PBX with smart call routing, IVR, hunt groups and VoIP softphone apps for desktop and mobile. No on-site PBX hardware required. Australian support included.
Why Australian Businesses Choose Cloud PBX
Outcome-focused platform for clear, reliable calls.
Cleaner call flows
Route by team, skill or location.
Works on any device
Softphones or desk phones — your choice.
Keep teams responsive
Hunt groups and overflow rules.
Australian support
Real help when you need it.
No lock‑in
Month‑to‑month billing.
Fast setup
Most systems live in 3–10 business days.
Getting Started with Pickle Cloud PBX
Most Pickle phone systems are deployed within 3–10 business days, depending on number porting requirements.
1. System Design
We review your current phone system, numbers and call flow requirements to design the right solution for your business.
2. Setup & Number Porting
Our engineers configure your cloud PBX, provision handsets and manage number porting to ensure a smooth transition. Your existing numbers port across with zero downtime in most cases — Pickle manages the process from end to end.
3. Go Live
Your team is ready to start making and receiving calls with a fully configured system and ongoing Pickle support.
Cloud PBX Features for Australian Businesses
Everything you need to manage inbound calls cleanly and predictably.
Call routing & IVR
Route by team, skill or location with clear menus.
Hunt groups
Ring groups and overflow rules keep calls moving.
Time/day rules
Business hours, after-hours and holiday profiles.
Transfer & warm transfer
Hand calls to the right person without losing context.
Voicemail to email
Messages arrive in your inbox for quick follow-up.
Call reporting
Track volumes, answer times and outcomes.
VoIP softphone apps (desktop & mobile)
Desktop and mobile clients for remote work.
Number portability
Bring your existing numbers across to Pickle.
How Cloud Business Phone Systems Work
See how Pickle Cloud PBX routes calls, manages voicemail and connects remote teams — without any on-site hardware. A quick look at call routing, softphones and reporting in action.
Who uses Pickle Cloud PBX
Designed for SMEs and teams that can’t afford to miss calls.
Trades & services
Keep work and personal separate, route by job or area.
Professional services
Professional presence with clear call flows.
Real estate
Route by office or agent with overflow rules.
Healthcare
After-hours handling and clear patient pathways.
Retail & e‑commerce
Manage spikes and route support vs sales.
Multi‑site teams
Consistent routing across locations.
Strata & property managers
After-hours routing, multi-site call handling, and no lock-in for seasonal volumes.
Pickle Cloud PBX plans start at $25 per user per month with no lock-in contracts. Choose from three tiers — SoftPhone, Standard, and Premium — based on your team's calling needs. All plans include Australian-based support and number porting.
Business Phone System Plans & Pricing
Simple monthly pricing per user. Cancel or scale down any time — no exit fees, no minimum terms.
SoftPhone
Desktop and mobile softphone app.
From $25 / user / month (ex. GST)
Best for remote and mobile teams
Complete Premium calling plan included
Voicemail and messaging
HD audio
Pickle Cloud PBX access
Most Popular
Standard
Desk phone + cloud PBX.
From $35 / user / month (ex. GST)
Best for growing businesses
Complete Premium calling plan included
Call routing & HD voice
Pickle Cloud PBX access
Number portability
Premium
Advanced desk phone + cloud PBX.
From $55 / user / month (ex. GST)
Best for larger teams
Complete Premium calling plan included
Touchscreen handset
HD voice
Pickle Cloud PBX access
Number portability
✓ No lock‑in contracts
✓ Australian‑based support
✓ Cancel anytime — no exit fees
Frequently Asked Questions: Business Phone Systems
How long does it take to go live?
Most phone systems are deployed within 3–10 business days, depending on number porting and handset provisioning. We map your call flows up‑front to keep the cutover clean and schedule the changeover to minimise disruption. We’ll confirm your timeline during scoping.
Can we keep our existing numbers?
Yes. We’ll port your existing numbers to Pickle and coordinate the changeover. Your customers keep calling the same numbers while we move routing behind the scenes. Number portability is included in all plans.
How much does a business phone system cost?
Plans start from $25 per user per month (ex GST) and scale with handsets, users and any add‑ons (like call centre tools). Most SMEs choose Standard or Premium plans; see the Plans section for inclusions. We can quote a simple monthly total for your team size.
What is a hosted PBX (cloud phone system)?
A hosted PBX is a cloud-based business phone system where the PBX hardware and call routing software run on remote servers — not on-site. Calls route through the internet to mobiles, desk phones and softphones, with features like IVR menus, ring groups, voicemail‑to‑email and reporting. It’s easier to manage, scales quickly and doesn’t tie you to on‑prem hardware.
Do we need new handsets?
Not always. Many teams use softphone apps on desktop and mobile. If you prefer desk phones, we’ll recommend compatible models and provision them for you. We can also mix softphones and handsets per team or role.
What internet do we need for reliable call quality?
A stable business internet connection is recommended. Wired connections and QoS (quality of service) settings help prioritise voice. We’ll assess your environment during scoping and advise on any network tweaks to keep calls clear.
What happens if our team grows or adds locations?
Pickle Cloud PBX scales by adding users, ring groups and locations as you grow. We’ll update menus, overflow rules and time/day profiles without disrupting day‑to‑day operations. Multi‑site routing is supported.
Can we use softphones and desk phones together?
Yes. Many customers run a mix. We’ll configure your extensions so calls behave consistently across devices and recommend handsets that fit your roles and spaces.
How do you handle after‑hours routing and public holidays?
We configure time/day rules for business hours, after‑hours and public holidays. You can route to voicemail, play a message, overflow to an on‑call mobile, or send to a different menu. Profiles are easy to update as your hours change.
Who do we contact for support?
Our Australian‑based team is available via webchat, email and phone. Start webchat on this page, email [email protected] or call 1300688588. We’ll triage and resolve issues quickly with clear next steps.
Are there lock-in contracts or cancellation fees?
No lock-in contracts and no exit fees. Pickle runs on month-to-month billing — you can scale up, scale down, or cancel any time without penalty.
Popular phone system guides
Not sure where to start? These guides cover the most common questions from Australian businesses comparing phone systems.
What our clients say
Cutover was smooth and after‑hours routing just works. Patients get through faster and messages land in inbox.
Dr Emily Hart, Practice Principal, Healthcare practice, VIC
Ring groups and overflow rules mean every office can back up another. We’ve stopped missing appraisal calls.
Jason Lee, Head of Sales, Residential real estate group, QLD
Went from personal mobiles to a proper phone system in days. One number, clean call paths, no lock‑in.
Sarah Nguyen, Operations Manager, Trade services company, NSW
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