✓ No lock‑in contracts ✓ Australian‑based support ✓ Clear escalation paths
We proactively monitor and maintain your routers, switches and Wi‑Fi — so your team stays connected and your network never becomes an emergency.
✓ No lock‑in contracts ✓ Australian‑owned and operated ✓ 1,100+ Australian clients
Trusted by SMEs, strata and multi‑site businesses.
Month‑to‑month available with clear billing.
Remote delivery across Australia; onsite by arrangement.
Proactive monitoring and patching reduce incidents and keep your network stable.
Alerts route straight to our team so issues are triaged and resolved quickly.
Firmware and configuration control lower risk from known vulnerabilities.
Monthly summaries and change history you can share with the team.
Single point of contact for incidents, changes and vendor coordination.
Includes proactive network monitoring, configuration backups, firmware management and remote troubleshooting for supported devices. Works best paired with Managed PCs and Business Internet.
Proactive monitoring with automated alerts for faults and anomalies.
Scheduled firmware and security updates for supported devices.
Versioned backups and documented change control.
Incident triage and remediation by our service desk.
Clear summaries and practical recommendations.
We confirm device eligibility and site readiness using a simple pre‑deployment checklist.
We onboard supported devices, configure monitoring and backups, and document access and policies.
Monitoring and alerting go live. The service desk handles incidents and change requests.
Ongoing patching, firmware management, reporting and optimisation keep your network stable.
We manage routers, switches and Wi‑Fi access points — including UniFi — with proactive network monitoring, patching and configuration control. Managed Wi‑Fi support for multi‑site and building environments.
Management of firewall/edge routers including configuration control, monitoring and firmware lifecycle updates.
Proactive monitoring and optimisation of switching infrastructure to maintain stable network connectivity.
Wireless network management including monitoring, configuration control and performance optimisation.
Shared building and multi‑site networks supported — ideal for strata managers and portfolios.
Extend coverage when you need it — without complicating your core plan.
Escalated coverage available by arrangement.
What is network device management?
Network device management is a managed IT service that monitors, maintains and documents your network hardware to keep it reliable and secure.
Includes:
Pickle delivers this remotely for supported routers, switches and Wi‑Fi access points.
Which devices and platforms do you support?
We primarily support UniFi (routers/firewalls, switches, access points). Other platforms may be supported after a compatibility check — tell us what you have and we’ll confirm. See related endpoint coverage in Managed PCs.
Do you include monitoring and alerts?
Yes — availability, latency and key health metrics are monitored with automated alerts. Incidents are triaged by our service desk. See service features in Network device management.
Do we need to replace hardware to start?
Not always. If devices meet lifecycle/support requirements we can onboard them; if gear is near end‑of‑life we’ll recommend a practical replacement path. See options in Pair your network management with these services.
What happens when a device fails?
We investigate the alert, attempt remote remediation and coordinate vendor support. For eligible devices we manage RMAs and keep you informed.
Is onsite support included?
The service is delivered remotely. Onsite help can be arranged based on location and complexity. For user devices, see Managed PCs.
How much does network device management cost?
Pricing depends on the number and type of devices, locations and the coverage you need. Most SMEs start with a simple monthly plan per site. For an exact quote, request a consultation.
Do you have lock‑in contracts?
No lock‑in contracts. Month‑to‑month is available, with optional 12/24/36‑month terms if you prefer.
How quickly can we get started?
After order and eligibility checks, onboarding typically takes a few business days depending on access and complexity. Next step: Request a quote.
✓ No lock‑in contracts ✓ Australian‑based support ✓ Clear escalation paths