✓ No lock‑in contracts ✓ Australian‑based support ✓ Clear escalation paths
We proactively monitor and manage your routers, switches and Wi‑Fi so your network stays stable, secure and fast. Clear reporting and one team to call when something needs attention.
✓ Australian‑owned and operated ✓ 1,100+ clients ✓ Since 2013
NDM keeps your routers, switches and Wi‑Fi stable, secure and documented — without adding headcount.
Proactive monitoring with automated alerts for faults and anomalies.
Scheduled firmware and security updates for supported devices.
Versioned configuration backups and documented change history.
Incident triage and remediation by our service desk.
Clear summaries and practical recommendations each month.
Delivered remotely, billed monthly in advance; month‑to‑month or 12/24/36‑month options.
Why Australian SMEs choose Pickle for network device management.
Proactive monitoring and patching reduce incidents and keep your network stable.
Alerts route straight to our team so issues are triaged and resolved quickly.
Firmware and configuration control lower risk from known vulnerabilities.
Monthly summaries and change history you can share with the team.
Single point of contact for incidents, changes and vendor coordination.
We confirm device eligibility and site readiness using a simple pre‑deployment checklist.
We onboard supported devices, configure monitoring and backups, and document access and policies.
Monitoring and alerting go live. The service desk handles incidents and change requests.
Ongoing patching, firmware management, reporting and optimisation keep your network stable.
Optimise and secure your network with Pickle’s proactive Network Device Management services.
Management of firewall/edge routers including configuration control, monitoring and firmware lifecycle updates.
Proactive monitoring and optimisation of switching infrastructure to maintain stable network connectivity.
Wireless network management including monitoring, configuration control and performance optimisation.
Proactive monitoring with automated alerts for faults and anomalies.
Scheduled firmware and security updates for supported devices.
Versioned backups and documented change control.
Incident triage and remediation by our service desk.
Clear summaries and practical recommendations.
Escalated coverage available by arrangement.
What is network device management?
A managed IT service that proactively monitors, patches and documents routers, switches and Wi‑Fi to keep your network reliable, secure and fast. Learn more in Network device management.
Which devices and platforms do you support?
We primarily support UniFi (routers/firewalls, switches, access points). Other platforms may be supported after a compatibility check — tell us what you have and we’ll confirm. See related endpoint coverage in Managed PCs.
Do you include monitoring and alerts?
Yes — availability, latency and key health metrics are monitored with automated alerts. Incidents are triaged by our service desk with clear escalation paths. See service features in Network device management.
Do we need to replace hardware to start?
Not always. If devices meet lifecycle/support requirements we can onboard them; if gear is near end‑of‑life we’ll recommend a practical replacement path. See options in Optional add‑ons.
What happens when a device fails?
We investigate the alert, attempt remote remediation and coordinate vendor support. For eligible devices we manage RMAs and keep you informed. Related endpoints are covered in Managed PCs.
Is onsite support included?
The service is delivered remotely. Onsite help can be arranged based on location and complexity. For user devices, see Managed PCs.
How quickly can we get started?
After order and eligibility checks, onboarding typically takes a few business days depending on access and complexity. Next step: Request a quote.
✓ No lock‑in contracts ✓ Australian‑based support ✓ Clear escalation paths