4G LTE emergency lift phone gateway for strata buildings
Replace copper/NBN lift phone lines with a managed 4G LTE gateway. Managed SIM, monitoring and professional installation for strata buildings. Supports AS1735.19 — we confirm building-specific compliance during your free assessment.
Find out if LTE works at your address before you commit.
You're in safe hands
Trusted by Australian buildings and strata managers.
13+ years operating in Australia.
Trusted by Australian SMEs, strata and property teams.
Local support and accountability.
How it works — assessment to install
Getting started is simple.
We schedule a free building assessment.
We check 4G coverage and AS1735.19 requirements.
We install and issue a compliance summary.
Why buildings choose LTE lift gateways
A practical path to keep lift phones working without copper/NBN — fast to deploy, easy to manage.
Provides a dedicated voice path over 4G LTE where traditional lines are gone or unreliable.
We provision the SIM and monitor service status — issues are flagged early.
Install in existing buildings with minimal disruption. Typical installs completed quickly after assessment.
Add UPS for backup power and use a corded handset for blackout operation.
We select Telstra or Optus based on the strongest coverage at your site.
Retain existing lift numbers with number porting support.
Battery backup activates automatically on mains power loss — the gateway continues transmitting via 4G so your lift stays AS 1735.19 compliant even during an outage.
How the LTE lift gateway works
A dedicated LTE gateway provides a managed voice path for the lift phone. Simple, robust, purpose-built.
Gateway installed in the lift machine/comms room and connected to the lift phone handset/ATA.
SIM (Telstra or Optus) is provisioned for the site after a coverage check.
Calls are carried over the 4G network via the managed voice service.
Optional UPS keeps the gateway running during short outages; corded phone recommended.
Call path — LTE (4G only)
The lift handset connects to a dedicated LTE (4G) gateway. When powered and in coverage, emergency calls (including Triple Zero 000) route over the Telstra or Optus mobile network to the public phone network — no landline or PSTN required. Service health is monitored so issues are flagged early. If LTE coverage is weak, we’ll propose an alternative design.
Dual SIM failover is available on supported models — confirmed during the assessment.
The lift car connects to a Pickle-managed LTE gateway via a single managed SIM. When a passenger presses the emergency button, the call routes through 4G mobile network to the 24/7 monitoring centre, which dispatches a technician if required.
The Dual SIM gateway connects via Telstra 4G as the primary carrier and automatically switches to Optus 4G if signal is lost. Recommended for buildings with marginal LTE coverage or where maximum call reliability is required.
Key features for strata and building managers
Everything needed for a reliable, managed lift phone line — minus the copper.
Dedicated voice connectivity over the mobile network.
Health checks and fault alerts so issues are acted on early.
Assisted testing and remote configuration support.
Supports backup power options sized to your site.
Connects to standard analogue lift phones via voice/FXS interface.
000 supported when powered and in coverage.
Keep your existing lift number where required.
Local team for installation coordination and ongoing support.
Installation cost varies by building access, cabling, number of lifts, external GSM antenna requirements, and licensed lift technician and electrician works. All prices ex GST. Free building site assessment available.
Equipment for LTE lift gateway
Approved hardware selected to suit each building. Model selection is confirmed during the site assessment.
Models: EM‑4GE2‑4L, EM‑4GE2‑1L, EM‑4GE1‑1L — chosen based on site requirements.
Telstra or Optus — selected for best coverage at the premises.
Connects to standard analogue lift phone via voice/FXS interface.
Backup power for short outages; corded handset recommended.
The EM-4GE24L gateway connects up to four lift cars through a single unit with Dual SIM failover across two carriers. Ideal for mid-rise and high-rise strata buildings needing to consolidate lift compliance under one managed service.
Practical answers for strata committees and building managers. For compliance confirmation specific to your building, book a free assessment.
Is this compliant with Australian lift emergency phone regulations (AS1735/BCA)?
Emergency lift communications are governed by Australian Standard AS1735.19 and the Building Code of Australia. Our LTE gateway service supports these requirements — including emergency 000 routing over the Telstra/Optus mobile network — and we confirm building-specific compliance during your free assessment. UPS runtime is sized to your site.
Can a 4G gateway replace a copper lift phone line on the NBN?
Yes — with the copper/NBN disconnection, a managed 4G LTE gateway is the compliance-safe path for lift phones. We provide the managed SIM and monitoring; no landline or PSTN connection is required. We confirm coverage and compliance during your free assessment.
Is a lift phone required by law in Australia?
Yes. Australian Standard AS1735.19 and the Building Code of Australia require an emergency communication path in passenger lifts. Our gateway is designed to support these obligations — we verify the details for your building during the free assessment.
Will this work in buildings with poor mobile coverage?
We perform a site coverage check and can recommend placement and antennas if required. If stable LTE coverage cannot be achieved, we’ll propose an alternative design. Learn more: /solutions/strata-management-communications
What happens during a power outage?
The gateway requires power. With a suitable UPS and a corded handset, calls can continue for a limited time. Without backup power, the service will not operate during a blackout.
Can we keep our existing lift phone number?
Yes — we can usually port the existing number to the new service to avoid changes to on-site labels and records. Learn more: /products/emergency-lift-phone
Who monitors the service and who do we call if there’s a fault?
Pickle provides monitoring and first-line support, and we escalate to carriers/vendors where relevant. Building managers contact our support team for any issues.
How long does installation take and will there be downtime?
Most retrofits are completed with minimal disruption. We schedule work to avoid lift service impact and coordinate any brief test windows required.
Why strata managers choose Pickle
Custom pricing is based on building size and number of lifts — request a free quote.
Month-to-month
Local team
Site-specific