Australia's copper network is being shut down. Keep your nbn lift phone compliant with AS1735 and always connected — business nbn as the primary path with automatic 4G LTE failover. Installation and monitoring included for strata and body corporate buildings.
Calm, professional delivery for committee confidence.
13+ years operating in Australia.
Trusted by Australian SMEs, strata and property teams.
Local support and accountability.
Primary nbn for quality and cost‑efficiency — with automatic 4G LTE failover for resilience.
If nbn drops, calls continue over 4G LTE until the fixed link returns.
Primary VoIP over business nbn for stable, predictable call quality.
UPS options for power backup and corded handsets recommended for blackout operation.
Provisioning, monitoring and support handled end‑to‑end by Pickle.
Port existing lift numbers where required to avoid relabelling.
Works in existing buildings and new developments with minimal disruption.
A fixed broadband service carries VoIP as the primary path. A 4G LTE link takes over automatically if the fixed link fails.
Business nbn/opticomm connection delivers the main VoIP path.
A mobile link stands by and activates automatically on outage.
Managed SIP service provides the lift line via FXS/ATA interface.
UPS option maintains service for limited time during blackouts.
When the emergency button is pressed, the call travels over your building's nbn connection. If nbn drops, the call automatically switches to 4G within seconds — no manual action required.
The lift handset connects via FXS/ATA to managed VoIP over business nbn. If nbn fails, the LTE link takes over automatically. Emergency calling depends on power and available coverage.
A balanced design that prioritises reliability and ongoing manageability.
Automatic switch between nbn and LTE with no manual intervention.
000 supported when powered and in coverage.
Carrier check, signal testing, provisioning and labelled handover.
Service health checks and actionable alerts.
Retain existing lift numbers where required.
Connects to standard analogue lift handsets via voice port/ATA.
Sized backup options available to match runtime expectations.
Local team for ongoing assistance and escalation.
Four components, fully supplied and managed by Pickle — you never interact with the hardware.
Primary fixed broadband for quality, mobile failover for resilience — installed and labelled by our team.
Primary fixed access (NTD/modem) for the main VoIP path.
Automatic 4G failover. Telstra Smart Modem Gen 2 or Gen 3 (FXS).
Connects the analogue lift handset to the VoIP service.
Sized backup to meet site runtime expectations; corded handset advised.
Answers for strata managers and committees evaluating primary nbn with mobile backup.
Is this compliant with Australian lift emergency phone regulations (AS1735/BCA)?
Compliance depends on the end‑to‑end system (handset, gateway, power, monitoring). Our solution is designed to support these obligations, but formal sign‑off must be assessed for your building. Book an assessment to confirm.
Do we need an existing nbn service?
We can provision a business‑grade nbn/opticomm service if one isn’t already present. Where fixed access is impractical, consider the LTE‑only gateway alternative.
What happens if the nbn link fails?
The LTE backup link takes over automatically (while power and mobile coverage are available). Service returns to nbn when it’s stable.
Will this work during a power outage?
Only if a suitable UPS is installed and the handset is corded or otherwise powered. Without backup power, the service will not operate during a blackout.
Can we keep our existing lift number?
Yes — number porting is available in most cases to avoid relabelling and document changes.
How disruptive is installation?
We schedule works to minimise downtime and coordinate any short test windows needed for commissioning and emergency call verification.
What is the difference between a VoIP lift phone and a 4G GSM lift phone?
VoIP uses your building’s internet (e.g. nbn) to carry voice; a 4G/GSM lift phone uses a mobile SIM with no fixed internet dependency. nbn+LTE suits buildings with existing fixed access that want voice quality plus redundancy. LTE‑only suits buildings without nbn or needing the simplest path. Learn more: /products/emergency-lift-phone/lift-gateway-lte.
Does this comply with AS1735.19 specifically?
AS1735.19 covers emergency communication in passenger lifts. Our solution is designed to support these requirements; formal compliance is confirmed per building during the site assessment and commissioning.
Does this work with Opticomm, Uniti, or other non‑nbnco networks?
Many buildings on Opticomm/Uniti or similar networks can be supported when an active service is available near the lift control room. Confirm compatibility during the site assessment. Pending tech confirmation.
What internet speed or nbn plan does the lift phone require?
Voice requires minimal bandwidth. Any active and stable nbn service is typically sufficient. We verify stability and QoS considerations during assessment.
Who is responsible for the lift phone — the Owners Corporation (body corporate), strata manager, or lift maintenance company?
Responsibility typically sits with the Owners Corporation (body corporate) under WHS obligations. The strata manager coordinates works and approvals, and the lift maintenance company performs handset and car‑top tests. Pickle works with all parties during commissioning.